What are the responsibilities and job description for the Accounts Receivable Clerk position at Hilton?
Position Purpose:
Assist in processing billing for Hotel guests and functions.
ESSENTIAL FUNCTIONS
- Prepare daily receivables from event contracts, post in system and balance totals to general ledger.
- Responsible for handling all questions and concerns related to City Ledger charges, conduct thorough research to develop the most effecive solution and negotiate results. Listen and extend assistance in order to resolve problems.
- Review all final statements with sales contracts for accuracy. Make the necessary corrections and mail to the customer every 3 to 5 business days.
- Responsible for handling (second on old discretion).
- Assist credit department in resolving outstanding balances gathering the appropriate backup needed.
SUPPORTIVE FUNCTIONS
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.
- File and store City Ledger information on a regular basis (i.e., daily, weekly, monthly)
- Assist office in any other administrative duties as needed. Perform any duties and responsibilities asked by Director or Assistant Director of Finance based upon department needs.
SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY
- The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.
- Ability to access and accurately input information into a computer using various computer software programs (Excel and Word)
- Maintain an open line of communication between guests, team members and management
- General knowledge of accounting operations, aptitude for figures
- Office machines: operate calculator/10-key by touch, copier, fax, telephone
- Ability to effectively deal with guest and team members concerns in a friendly and positive manner and listening to the nature of the concern, demonstrating empathy with the customer and providing positive and proactive solutions
- Ability to listen effectively and to speak and write English clearly. Ability to learn and perform all essential job functions accurately and safely with minimal direct supervision, within initial training period after team member begins work.
EDUCATION
High School graduate or equivalent required
EXPERIENCE
Finance and Accounts Receivable experience preferred. Some work experience in related field required.
