What are the responsibilities and job description for the Communications Operator (On-Call) - DoubleTree by Hilton Alana Waikiki Beach position at Hilton?
Come join the team at the DoubleTree by Hilton Hotel Alana Waikiki Beach! Located at the edge of Waikiki within a mile of Waikiki Beach, the Royal Hawaiian Center, and Ala Moana Center. Enjoy fun perks such as Career growth and development, free meal on shift, PLUS discounted hotel room stays for you and your family WORLDWIDE! In addition, you will find the Aloha spirit service throughout every corner of our property.
This is your chance to be part of a team that was named Great Places to Work eight years straight!! The team is currently seeking a Communications Operator (On Call) who will be responsible for answering and responding to internal and external calls in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
The ideal candidate will possess the following attributes:
- Availability to work a flexible schedule that would include mornings, weekdays, evenings, weekends, and holidays is required.
- Ability to write and communicate fluently in English is essential to the role.
- Previous hotel experience and/or luxury hotel experience highly desired.
- Minimum of 2 years combined knowledge of PBX and/or other related systems is required.
Hourly Rate: $30.64
What will I be doing?
As a Communications Operator, you would be responsible for answering and responding to internal and external calls in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
- Respond to guest inquiries and requests and resolve issues via telephone in a timely, friendly and efficient manner
- Provide information and demonstrate knowledge of all hotel facilities and services
- Respond to emergencies and document and relay comprehensive, accurate information to proper parties in emergency situations
- Accept and deliver all messages promptly and accurately, utilizing proper grammar and spelling
- Operate office equipment including, but not limited to, computers, PBX system, fax machine, e-mail, etc.
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
- Hospitality - We're passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing, all the time.
- Leadership - We're leaders in our industry and in our communities.
- Teamwork - We're team players in everything we do.
- Ownership - We're the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
Salary : $31
