Communications/PBX Operator (Part-Time) - DoubleTree by Hilton Hotel Seattle Airport

The DoubleTree Seattle Airport is looking for its next Part Time Communications/PBX operator! This is a great opportunity for an individual looking to grow in the hospitality industry.

Shifts: Full availability to work AM, PM, and Overnight shifts; including weekends and holidays, anticipating 3-4 shifts per week
Hourly Range: $25.10 (plus opportunity for upsell incentives)

The ideal candidate will possess the following attributes:

• at least 1 year in a customer service role
• flexible scheduling (union role - no weekly restrictions can be honored; schedule will change weekly)
• strong communication skills and professional phone etiquette
• Hotel front desk experience a plus

What will I be doing?

As a Communications/PBX Operator, you would be responsible for answering and responding to internal and external calls in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Respond to guest inquiries and requests and resolve issues via telephone in a timely, friendly and efficient manner
• Provide information and demonstrate knowledge of all hotel facilities and services
• Respond to emergencies and document and relay comprehensive, accurate information to proper parties in emergency situations
• Accept and deliver all messages promptly and accurately, utilizing proper grammar and spelling
• Operate office equipment including, but not limited to, computers, PBX system, fax machine, e-mail, etc.

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

The Benefits – Hilton is proud to have an award-winning workplace culture!

We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

·         Medical Insurance Coverage – for you and your family

·         Vision, Dental, Life and Disability Insurance

·         Mental Health Resources

·         Sick Pay – Paid Time Off, 1 hour accrued after 40 hours worked

·         Vacation – Paid Time Off, 40 hours awarded after first year of employment

·         Go Hilton travel discount program: 100 nights of discounted travel per calendar year

·         401(k) plan

·         Pension plan – Hilton to put $1.29 per hour you work

·         Employee Stock Purchasing Program

·         Access to your pay when you need it through DailyPay

·         Complimentary Duty Meals served in our Team Member Restaurant

·         Employee Assistance Program

·         Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)

·         Career growth and development

·         Team Member Resource Groups

·         Recognition and rewards programs

Salary : $25