What are the responsibilities and job description for the Director of Front Office Operations - Conrad Washington DC position at Hilton?
The Conrad Washington D.C. is conducting a selective search for a Director of Front Office! This role is responsible for directing and administering of all Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
A CONTEMPORARY URBAN OASIS
Serene and unexpected outdoor space
The hotel offers an unexpected urban oasis, uniquely featuring two lush third floor outdoor terraces and a serene garden in the rooftop bar overlooking the park at City Center DC.
Inventive art and architecture
Be inspired by the hotel’s inventive art installations and program. A soaring atrium in the center of the hotel is adorned with a breathtaking mesh veil providing a meeting place, sanctuary, and a new perspective at all times of the day with a unique “moonlight pendant” feature. The hotel’s architecture is inspired by the city’s urban geometry and the layering of diagonal and circular forms.
What will I be doing?
As a Director of Front Office, you would be responsible for directing and administering of all Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
- Direct and administer all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
- Monitor and develop team member performance to include, but not limited to: providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward
- Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly
- Initiate and implement marketing and up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue
- Implement and monitor all corporate marketing programs
- Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events
- Run and complete daily reports, analyze data and make decisions based on data
- Resolve guest issues and concerns to guest satisfaction
- Recruit, interview and train team members
What are we looking for?
Requirements:
- 2 years' Assistant Director level experience or higher within a housekeeping or front office department
- 3-5 years' full-service hotel experience
- 2 years' experience managing exempt team members
Preferred Qualifications:
- 2 years' luxury experience strongly preferred
- 2 years' Front Office Management experience
- Hilton brand experience and working knowledge of OnQ
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
- Hospitality - We're passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing, all the time.
- Leadership - We're leaders in our industry and in our communities.
- Teamwork - We're team players in everything we do.
- Ownership - We're the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
The Benefits – Hilton is proud to have an award-winning workplace culture ranking #1 Worlds Best Workplace by Great Place to Work & Fortune.
- Access to your pay when you need it through DailyPay
- Mental Health Resources
- Best-in-Class Paid Time Off (PTO)
- Go Hilton travel discount program
- Supportive parental leave
- Matching 401(k)
- Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
- Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
- Career growth and development
- Team Member Resource Groups
- Recognition and rewards programs
Salary Range: $95,000-$100,000 based on applicable experience
#LI-JB1
#LI-JB1
Salary : $95,000 - $100,000
