Events Services Manager - Embassy Suites-LAX South

Embassy Suites Los Angeles International Airport South is currently hiring and energetic and experienced Event Services Manager. This role is responsible for the overall execution of all aspects of the resume and corresponding arrangements between the hotel and customer during the meeting or event. Directly serves on site group and catering customers in a proactive manner relative to logistics of group room block, food and beverage, public meeting space/exhibit hall, ancillary and vendor services, affiliates/exhibitors and related billing processes. 
 

What will it be like to work for this Hilton Worldwide Brand?

Embassy Suites by Hilton has perfected the full-service, upscale, all-suite hotel. Built on a long-standing legacy that is both inviting and comfortable, Embassy Suites properties provide guests with More Reasons to Stay, offering open-air atriums, complimentary cooked-to-order breakfast, spacious two-room suites and complimentary Evening Receptions every evening. Embassy Suites bundled pricing ensure that guests receive enormous value at a single price. Whether they are traveling for business, with their family, with a group, or for leisure, our guests return again and again to experience the consistently awarded, best-in-class customer service provided at Embassy Suites.

What will I be doing?

As a Event Services Manager, you will be responsible for executing all aspects of the resume and corresponding arrangements between the hotel and customer during the meeting or event. Directly serves on site group and catering customers in a proactive manner relative to logistics of group room block, food and beverage, public meeting space/exhibit hall, ancillary and vendor services, affiliates/exhibitors and related billing processes. Specifically, you would be responsible for greeting and registered guests. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Executes all aspects of the written sales agreement and corresponding arrangements between the hotel and customer during the meeting event.
• Acts as liaison between the customer and the hotel by directing each department within the hotel as to their specific role in the on-site event. Successful achievement of this goal will ultimately result in a major contribution to the re-booking of group business of future dates.
• Maximizes revenue through effective up-selling of products and services.
• Generates Banquet Event Orders based on agreed contractual terms. Prepares and process all required paperwork to include BEOs for groups and all other related correspondences with clients. Support daily distribution of BEO’s, reader boards and change logs.
• Maintain excellent working relationships from initial turnover through follow-up solicitation and maintain contact with all supported department, including banquets, until event conclusion. Conduct property tours to promote facilities and services.

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

•  Ability to supervise staff
• Ability to handle multiple customer and operational demands with a high degree of professionalism, operating often with time sensitive deadlines. 
• Ability to operate independently and with a high degree of autonomy requiring excellent time management skills and self –motivation.
• Hotel product and industry knowledge, i.e., staffing, operations, safety, security, structural, terminology, fire, police and health codes, hotel policies, city ordinances.
• Quantitative processing of data via office machine equipment, mathematical computations and analytical skills necessary to accurately determine and communicate financial, forecasting and space utilization calculations.
• Proficiency in the use of operation of computer systems with the ability to navigate efficiently through Word, Excel, Outlook, Delphi (or in house sales System), Onq, Internet and Intranet, in house CAD program.
• Ability to read, write, and speak the English language to fully comprehend guest requests, memos, proposals, and general correspondence and similar written materials.
• Possess a good conceptual understanding of electronic devices and the ability to operate such items as copy machines, LCD projectors, microphones, computers, portable radios, etc.
• Ability to complete a contract in compliance with all checklists, standards and hotel policies.
• Ability to maintain assigned files neatly, completely and organized in accordance with HHC guidelines to ensure proper sequencing of activity checklists are being followed.
• Interpersonal skills to provide overall guest satisfaction
• Ability to work under pressure and deal with stressful situations during busy periods.

Pay Range: The starting wage is $28.00 per hour and is based on applicable and specialized experience and location. 

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

What benefits will I receive?

The Benefits - Hilton is proud to have an award-winning workplace culture. We support the mental and physical wellbeing of all Team Members so they can Thrive personal and professionally in a diverse and inclusive environment, thinks to innovative programs and benefits such as:

• Access to your pay when you need it through DailyPay
• Health insurance
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs
• Go Hilton Travel discount program
• Best-In-Class Paid Time off (PTO)
• Supportive parental leave
• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
• Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)

*Please note: benefits may vary depending on the classification and union status of the position. 

Embassy Suites by Hilton - LAX South is an Equal Opportunity Employer - M/F/Veteran/Disability/Sexual Orientation/Gender Identity. The Employer will consider qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance Initiative for Hiring. 

Salary : $28