Food and Beverage and Recreation Supervisor - Signia by Hilton Orlando

Signia by Hilton Orlando Bonnet Creek is looking for a Food and Beverage and Recreation Supervisor to join the Food & Beverage Team! This one-of-a-kind property boasts 12 different dining options, over 1000 guest rooms, with their Orlando family resort pool area named #1 by TripAdvisor’s Top 10 Fantastic Pools. 

The ideal candidate will possess minimum 2 years Food and Beverage experience, preferably in a hotel setting, has a strong customer service background with knowledge of F&B and liquor. Experience within a fast-paced environment and in large properties is highly preferred. We are looking for someone with a great personality who is ready to assist our guests and team members with anything that may arise, overseeing the Food and Beverage operations by the pool and the recreations activities. 

Shift Pattern: AM, MID and PM shifts, starting as early as 8AM and ending as late as 11PM, weekends and holidays, as needed. 

Pay rate: $21.06 per hour

The Benefits – Hilton is recognized as the best hospitality workplace in the world and the #2 World’s Best Workplace by Great Place To Work US and Fortune! 

We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

• Access to your pay when you need it through DailyPay
• Medical Insurance Coverage – for you and your family
• Mental Health Resources
• Best-in-Class Paid Time Off (PTO)  
• Go Hilton travel discount program
• Supportive parental leave
• Matching 401(k)
• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
• Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

*Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable

What will I be doing?

As a Food and Beverage and Recreation Supervisor, you will supervise and coordinate all activities and services for Resort guests utilizing our pool and fitness center, providing guidance and leadership to all team members in those respective areas.

• Supervises and develops various recreational activities, food and beverage service and other fitness related guest activities.
• Develops and facilitate amenities for guests on the pool deck such food & beverage offerings, etc.
• Ensures that pool deck, restaurant and fitness center departments are fully staffed, responsible for training team members to perform all service standards. 
• Monitor quality of service by observing or asking customers about needs; resolve customer complaints about service, food quality, etc. by assessing problem and taking immediate action.
• Coordinating day to day operations of the Pool deck including proper chair and cabana set-up and maintenance, ensuring guest are greeted by name and escorted to respective areas on deck and serviced accordingly with towel and chair set-up. Supervising team members so that all guests’ needs are exceeded and service evaluations goals are met. Managing all operating inventories and supplies including linen, food & beverage offerings, etc. Relocating and returning deck furniture for all special events
• Implement procedures to control food and labor costs. Develops and implements all resort guest recreation activities.
• Ensures that guests utilizing the pool and restaurant area of the resort are provided exceptional experience. Supervises pool attendants, servers, bartenders and food runners to ensure that service evaluation goals are met. Develops and implements all amenities for resort guests. Manages inventory of linen and appropriate guest amenities.
• Maintain positive working relationships with regular vendors, guests and co-workers.
• Administer procedures related to Internal Audit. Monitor storage and rotation of food stock and supplies to insure sanitation and inventory procedures are in accordance to hotel guidelines.

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

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Salary : $21