What are the responsibilities and job description for the Guest Service Agent (Overnight) - Hilton Sedona Resort at Bell Rock position at Hilton?
THE BEAUTIFUL HILTON SEDONA RESORT AT BELL ROCK IS SEARCHING FOR AN OVERNIGHT GUEST SERVICE AGENT TO JOIN THEIR FRONT OFFICE TEAM!
Located less than a mile from Bell Rock, one of the most iconic rock formations and vortex sites, Hilton Sedona offers expansive suites, private balconies/patios and fireplaces in each guest room, and a collection of signature Red Rock view accommodations. Adventure awaits, from 18 holes of championship golf to off road Pink Jeep adventures, and over 200 scenic hiking and biking trails. Enjoy chef-led culinary programs, curated mixology offerings, and a variety of energy-based therapies and workshops. Adventure, Discovery and Recovery begin at Hilton Sedona Resort at Bell Rock.
The ideal candidate has overnight availability, 1 year in a customer service role, and ready to learn and grow in the hospitality industry. Hotel experience preferred but not required.
Here are some perks you can enjoy when joining our team:
- Access to your pay when you need it through DailyPay
- Career Growth and Development
- The Go Hilton travel discount program
- Competitive wellness benefits
- Team Member Resource Group
- Recognition and Rewards programs
- and so much more
Hilton has been recognized as the #2 Best Company to Work For® in the U.S. by Great Place to Work and Fortune magazine. We are the first hospitality company to reach the #1 ranking in the list’s 21-year history! What are you waiting for? Please read the information below and submit your application!
What will I be doing?
During third shift, greets and registers guests, providing prompt and courteous service. Checks guests out of the hotel. Resolves guest challenges throughout their stay in the hotel. Upgrades guests, and promotes hotel services and amenities. Completes the registration process, codes electronic keys, and makes appropriate selection of rooms based on guest needs. Promotes and administers Marketing Programs for arriving guests. Ensures guest knows location of room, and arranges for team member to accompany guest to room. Provides welcome packet containing room keys, tokens of our appreciation, gifts, etc. to guest.
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
- Hospitality - We're passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing, all the time.
- Leadership - We're leaders in our industry and in our communities.
- Teamwork - We're team players in everything we do.
- Ownership - We're the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
