What are the responsibilities and job description for the Hospitality Attendant position at Hilton?
The Hospitality Attendant is responsible for maintaining and overseeing the breakfast buffet and ensuring Guest satisfaction whenever necessary.
Position Responsibilities and Qualifications :
Education & Experience :
High school diploma or GED certification helpful or experience in a hotel or related field.
Hotel knowledge preferred.
Bi-Lingual helpful.
Physical Demands :
Ability to stand for long hours at a time, sometimes for entire shift.
Ability to lift objects in the weight range of 10 – 30 lbs. Must be able lift, carry, push, pull or otherwise move objects.
Required Competencies
Must be able to work in a fast-paced environment and be efficient and courteous.
Must be able to evaluate and select among alternative courses of action quickly and accurately.
Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
Must be effective at listening to, understanding and clarifying concerns and issues raised by team members and guests.
Responsible for stocking the supplies needed for the buffet, cleaning the buffet area, keeping it orderly and refilling silverware.
Must refill the juice dispensers; keep fresh coffee brewed and stock bottled water, if offered. Removing dirty plates and providing clean plates. If the buffet provides waffle irons for the guests, the breakfast attendant is responsible for providing the batter to the guests.
Monitors the buffet items and reports to the cooks which items need to be refilled.
Responsibilities that may include any and all of the following :
Approach all encounters with guests and team members in a friendly, service-oriented manner.
Maintain regular attendance in compliance with DHM standards, as required by scheduling, which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which include a clean, pressed uniform and correct nametag when working.
Comply at all times with DHM standards and regulations to encourage safe and efficient hotel operations.
Must, at all times, be attentive, friendly, helpful and courteous to all guests, managers, and other team members.
Report all maintenance problems or safety hazards by filling out a work order for engineering, or informing management.
Have a working knowledge of the hotel’s safety procedures and equipment as well as emergency plans.
Use chemicals and cleaning supplies according to directions only. Knowledge of location of MSDS book and sheets.
Report any lost and found items to supervisor.
Attend meetings / training as required by management.
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