Housekeeping Manager - New York Hilton Midtown

The New York Hilton Midtown is looking for a Housekeeping Manager to join our team.

It's all about location in NYC and New York Hilton Midtown places you right in the heart of the action. With over 1800 rooms, our property is within walking distance of a multitude of famous attractions, including Central Park, Radio City Music Hall, MOMA, and Broadway. Stop by the theater and transportation desk for tips, tickets, and travel in and around the city.  

The ideal candidate will have more than 2 years of housekeeping management experience at a property of a similar size, full availability, including nights, weekends, and holidays, OnQ experience, and experience managing a Local 6 unionized team.

Shift Pattern: Full availability, including nights, weekends, and holidays 

Salary: $75,000 / annually

What are the benefits of working for Hilton?

Hilton is recognized as the best hospitality workplace in the world and the #2 World’s Best Workplace by Great Place To Work US and Fortune!

We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:  

• Access to your pay when you need it through DailyPay 
• Medical Insurance Coverage – for you and your family  
• Mental Health Resources 
• Best-in-Class Paid Time Off (PTO)   
• Go Hilton travel discount program  
• Supportive parental leave 
• Matching 401(k) 
• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount 
• Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more) 
• Career growth and development  
• Team Member Resource Groups 
• Recognition and rewards programs 

*Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable. 

What will I be doing? 

As a Housekeeping Manager, you would be responsible for the daily operations of housekeeping team.

Specifically, you would be responsible for performing the following tasks to the highest standards:      

• Train Housekeeping Team Members in proper work procedures and techniques. 
• Supervise and monitor work performance of Team Members by conducting room inspections.
• Responsible for scheduling assignments for the team.
• Communicates effectively both verbally and in writing to provide clear direction to staff. 
• Assigns and instructs housekeeping staff. 
• Observes performance and encourages improvement. 
• Attend various operational related meetings to obtain and disseminate pertinent information.
• Greets customers immediately with a friendly and sincere welcome, uses a positive and clear speaking voice, listens to and understands requests, issues, and situations from both guests and Team Members.
• Manages Housekeeping operations through times of stress, and emergencies, resolves guest concerns, and implements resolutions by using discretion and judgement.
• Uses creative management skills to solve problems. Ensures compliance with Hilton standards to ensure consistent high quality guest relations.
• Provides coaching and counseling of Team Members and conducts performance reviews when needed. 
• Encourages a team spirit amongst staff members with leadership and guidance.

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What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values.

Specifically, we look for demonstration of these Values:

Hospitality - We're passionate about delivering exceptional guest experiences.

Integrity - We do the right thing, all the time.

Leadership - We're leaders in our industry and in our communities.

Teamwork - We're team players in everything we do.

Ownership - We're the owners of our actions and decisions.

Now - We operate with a sense of urgency and discipline.

In addition, we look for the demonstration of the following key attributes:

Quality

Productivity

Dependability

Customer Focus

Adaptability        

What will it be like to work for this Hilton Worldwide Brand?

One of the most recognized names in the industry, Hilton Hotels & Resorts offers travelers a world of authentic experiences. Hilton remains an innovative, forward-thinking hospitality leader by offering best-in-class products, services, and amenities to ensure that every guest feels cared for, valued and respected. From inaugural balls and international award galas to business events and personal moments, Hilton is where the world makes history, closes the deal, toasts special occasions, and gets away from it all.

Hilton Hotels & Resorts is one of Hilton Worldwide's ten market-leading brands. For more information visit www.hiltonworldwide.com.

If you understand the importance of upholding a brand's reputation and what it takes to provide a globally recognized hospitality experience, you may be just the person we are looking for to work as a Team Member with Hilton Hotels & Resorts.

Salary : $75,000