Manager Technology Field Services Caribbean and Central America

***This Hybrid role is based at one of our corporate offices in Miami, FL or Mexico***

This is your chance to be a part of an in-house Technology team that’s creating consumer-facing, modern technologies revolutionizing the hospitality industry around the world! As a Manager Technology Field Services Caribbean and Central America, you will bring your technical skills to a hospitality company with an award-winning culture. On the CALA IT Field Services team reporting to the Director of IT CALA, you will support projects including Openings, Implementations, Training and Technology implementations in the region.

HOW WE WILL SUPPORT YOU

Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as:

• Go Hilton travel program: 100 nights of discounted travel with room rates as low as $40/night
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
• Paid parental leave for eligible Team Members, including partners and adoptive parents
• Mental health resources including free counseling through our Employee Assistance Program
• Paid Time Off (PTO)
• Learn more about the rest of our benefits

At Hilton, we believe every Team Member is a leader. We are committed to offering leadership development opportunities and programs through every step of a Team Member’s career journey and at every level, both in our hotels and across corporate. 

*Available benefits may vary depending upon terms and conditions of employment and are subject to the terms and conditions of the plans. If hired in Mexico, regional benefits will apply.

HOW YOU WILL MAKE AN IMPACT

Your role is important and below are some of the fundamental job duties that make your work unique.

What your day-to-day will be like:

• You will provide leadership and support to our organization in implementing technology solutions.
• You will lead and provide direction for technology applications, communications (voice and data), and computing services at assigned properties.
• You will ensure that the implementation of technology is aligned with the technical vision of the corporation.

How you will collaborate with others:

• You will be a technical resource to the property executive team and assist in the escalation of complex IT issues and projects.

What projects and responsibilities you will take ownership of: 

• You will handle all projects and related functions for new openings and transformations of full-service owned and managed properties.
• You will lead an internal organization of Technical Field Service technicians, staffing levels, and succession planning while fostering a culture of customer service.

WHY YOU'LL BE A GREAT FIT

You have these minimum qualifications:

• Five (5) years of professional work experience in Technology or related field.
• Two (2) years of technical work experience in Hospitality, Operations, or IT Support.
• Communication in both English and Spanish. Portuguese is not required but would be useful.
• Travel up to 75% of the time, within Caribbean and Latin American countries.

It would be useful if you have:

• Bachelor’s Degree, Associate’s Degree plus 6 years of Technology-related experience, or High School Degree/GED plus 12 years of Technology-related experience. 
• Seven (7) years of professional work experience in Technology or related field.
• Administer networks in a Windows Server/Workstation environment preferably in an environment with more than 50 nodes and 2 or more domains.
• Microsoft certifications: MCSA, MCTS, or MCITP for Windows Server, MCDST for workstations.

WHAT IT IS LIKE WORKING FOR HILTON

Hilton, the #1 World's Best Workplace, is a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World’s Best Workplaces. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!

It is the policy of Hilton to employ qualified persons without regard to color, race, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medication conditions), gender identity or gender expression, sexual orientation, marital status, military service, status as a protected veteran, disability, protected medical condition as defined by applicable law, genetic information, or any other protected group status as defined by and subject to applicable federal, state and local laws. 

We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law.  Please contact us if you require an accommodation during the application process. 

Salary : $40