What are the responsibilities and job description for the Part Time Scullers Jazz Club Box Office Coordinator - DoubleTree Suites by Hilton Boston-Cambridge position at Hilton?
The Box Office Coordinator for Scullers Jazz Club at the DoubleTree Suites by Hilton Boston-Cambridge is responsible for providing administrative and clerical support to the Artistic Director in the hotel's continuing effort to deliver outstanding service and financial profitability.
What will I be doing?
As a Box Office Coordinator for Scullers Jazz Club at the DoubleTree Suites by Hilton Boston-Cambridge, you will be responsible for providing administrative and clerical support to the Artistic Director in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
- Greet and assist guests and respond to requests in a timely, friendly and efficient manner
- Manage operations of the Box Office
- Liaison with Artistic Director, Production Manager, hotel staff (including Food & Beverage) to ensure all Scullers shows run smoothly
- Prepare nighlty will call lists, settlement sheets and special requests for hand off to appropriate person
- Customer liaison to assist all guests with any questions/issues relative to ticket purchases and general information questions about Scullers
- Assist customers with jazz package hotel reservations
- Perform word-processing, typing, e-mailing, data-entry, filing, faxing, copying, processing mail and taking notes and/or dictation
- Answer telephones
- Expedite correspondence
- Perform other general office duties and assist with special projects, as needed
- Assist with seating customers on show nights
- Must be able to work nights on Friday and Saturday
- Experience with TicketWeb ticketing system preferred, but can train
- Social media and general Marketing to promote the jazz club and jazz club shows is preferred
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
- Hospitality - We're passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing, all the time.
- Leadership - We're leaders in our industry and in our communities.
- Teamwork - We're team players in everything we do.
- Ownership - We're the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
