What are the responsibilities and job description for the Pre-Arrival Coordinator - Signia by Hilton Orlando Bonnet Creek position at Hilton?
The Signia by Hilton Orlando Bonnet Creek is seeking a full-time Pre-Arrival Coordinator to join their team!
Ideal Candidate will have previous customer service and hospitality experience, open availability, prior experience working at a hotel front desk is required .
Shift Pattern: Open availability and Weekend/holiday availability are required. *Mainly 2nd shift 2:45pm - 11:15pm
Pay Rate: $20.23 per hour
The Benefits:*
We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:
- Access to your pay when you need it through DailyPay
- Medical Insurance for you and your family
- Mental Health Resources
- Best-in-Class Paid Time Off (PTO)
- Go Hilton travel discount program
- Supportive parental leave
- Matching 401(k)
- Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
- Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
- Career growth and development
- Team Member Resource Groups
- Recognition and rewards programs
*Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.
What will I be doing?
- Organizes and oversees all tour group arrivals/pre-assigned groups to ensure total group satisfaction.
- Ensures that all guests are confirmed and specific accommodations are pre-assigned, and all requests for special accommodations are met daily.
- Answers and dispatches telephone calls.
- Maintains call logs and ensures guest satisfaction through follow up calls.
- Resolves guest challenges throughout their stay in our Hotel, and provides prompt and courteous service to meet Company's high standards.
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
- Hospitality - We're passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing, all the time.
- Leadership - We're leaders in our industry and in our communities.
- Teamwork - We're team players in everything we do.
- Ownership - We're the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
Salary : $20
