What are the responsibilities and job description for the Sales Manager - Hilton Orrington Evanston position at Hilton?
Located in lakeshore Evanston, the historic Hilton Orrington/Evanston stands as a beacon of beauty and elegance. Situated just minutes away from museums, shops, restaurants, and Northwestern University, our hotel offers a blend of history and modern convenience.
We are currently seeking a dedicated Group Sales Manager to join our team and oversee our corporate, pharmaceutical, association, and sports market segments. With completed renovations enhancing our guestrooms, lobby, and most event spaces, we are excited to unveil our second restaurant by the end of Spring.
Position Statement
This role requires strong sales, communication, and networking skills. The ability to demonstrate a deep understanding of customer needs and then apply a disciplined approach to qualify, negotiate and secure new revenue for the hotel.
Customer and Account Management - Apply strong sales skills to create customer value. Differentiate Hilton from the competition and bring clear value to customers and the organizations they represent.
Prospecting- Demonstrate a mastery of the prospecting process. Identify potential customers. Prepare and implement your call strategy.
Negotiations- Understand the customer and the business leaders expectations. Adapt to a changing market.
As a Team Member in this role, you will be responsible to:
Customer and Account Management:
- Actively engage with Hilton Worldwide Sales, Convention Bureau and Intermediaries to retain existing customers and secure new business for the Hotel.
- Develop and execute plans to engage in outside sales calls, industry tradeshows and customer events.
- Maintain up to date pipeline of business opportunities that will meet the short and long term business objectives for the designated market.
- Represent hotel in all interactions dealing with their customers relative to sales, including creating business proposals and executing contracts.
- Conduct site inspections through masterful story telling with prospective and existing customers based on their individual needs.
- Coordinate customer specifications (including room, food and beverage and meeting space requirements) via identified lead management system. Enter and maintain pertinent account and booking information in Delphi FDC in accordance with defined standards.
Prospecting:
- Research, solicit and generate new leads for business opportunities through database research and proactive sales efforts, maximizing new room revenue and meet and exceed lead generation goals.
- Create and execute plan to shift share from your competitors.
- Engage in outside sales activities to uncover needs, build relationships and to win new business.
Negotiations:
- Negotiate contracts and commission agreements with end user customers and intermediaries.
- Provide solutions that both achieve and protect the financial goals of the hotel while strengthening relationships with customers.
- Engage Hilton Worldwide Sales and Hilton Legal to support the contracting process when needed.
Preferred Qualifications & Experience:
- 1 years of hotel group sales management experience
- Positive attitude and good communication skills
- Comfortable speaking directly to decision makers
- Passion for sales and for achieving targets and objectives
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Familiarization with Delphi.fdc/Salesforce
- Local and North Shore Market
#LI-JW1
Benefits:
We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:
- Access to your pay when you need it through DailyPay (Based on hotel)
- Complimentary Parking in indoor garage
- Team Member Lunches served by Evanston Corner Bistro
- Health insurance
- Career growth and development
- Team Member Resource Groups
- Recognition and rewards programs
- Go Hilton travel discount program
- Best-in-Class Paid Time Off (PTO)
- Supportive parental leave
- Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
- Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more
