Senior Business Analyst, Operations

Are you ready to transform data into actionable insights and guide strategic decisions in Hilton’s Reservations and Customer Care (HRCC) centers? As a Senior Business Analyst, reporting to Manager Forecasting and Reporting, you’ll combine advanced analytics and business intelligence skills to optimize data systems, uncover trends, and provide insights that impact performance at scale.

You’ll work with IT, analytics teams, and stakeholders to create efficient data pipelines, ensure data accuracy, and develop dashboards that empower leaders to make smarter decisions. This role offers opportunities to mentor team members and contribute to large-scale projects that enhance data integrity and governance.

HOW WE WILL SUPPORT YOU

Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as :

• Go Hilton travel program : 100 nights of discounted travel with room rates as low as $40 / night
• Hilton Shares : Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
• Paid parental leave for eligible Team Members, including partners and adoptive parents
• Mental health resources including free counseling through our Employee Assistance Program
• Paid Time Off (PTO)
• Learn more about the rest of our benefits ()

At Hilton, we believe every Team Member is a leader. We are committed to offering leadership development opportunities and programs through every step of a Team Member’s career journey and at every level, both in our hotels and across corporate.

• Available benefits may vary depending upon terms and conditions of employment and are subject to the terms and conditions of the plans.

HOW YOU WILL MAKE AN IMPACT

Your role is important and below are some of the fundamental job duties that make your work unique.

What your day-to-day will be like :

• Design scalable data pipelines and streamline extract, transform, and load (ETL) processes for performance and reliability.
• Analyze large datasets, automate reporting, and uncover trends using SQL, Python, and Business Intelligence (BI) tools.
• Develop user-friendly dashboards to visualize important trends, patterns, and anomalies for leadership and partners.
• Generate actionable insights by integrating data from multiple sources and designing analytical workflows.
• Deliver clear recommendations to guide decision-making.

How you will collaborate with others :

• Work with IT and analytics teams to streamline workflows, ensure data governance, and automate processes.
• Use tools like MicroStrategy and Alteryx to query Hilton’s Enterprise Data Warehouse and extract meaningful insights.
• Engage in decision-making discussions, providing data-driven insights to business leaders.
• Partner with teams across the organization to enhance data structures and reporting efficiency.
• Mentor team members, providing guidance on best practices in data analytics and business intelligence.

What projects you will take ownership of :

• Lead analytics, data reporting, and dashboarding efforts to provide meaningful insights that guide decisions.
• Support large-scale projects related to data management, backend processes, and system continuity.
• Drive process improvements by implementing advanced analytical workflows.
• Be a Subject Matter Expert (SME) in data analytics and BI, leading initiatives to enhance reporting accuracy and efficiency.
• Optimize reporting infrastructure to ensure reliability and scalability.

WHY YOU'LL BE A GREAT FIT

You have these minimum qualifications :

• Four (4) years of work experience in analytics
• Three (3) years of experience with SQL or SQL-based Business Intelligence Tools (e.g., MicroStrategy, Tableau, Alteryx)
• One (1) year of experience communicating analytical insights to partners, up to and including VP or Executive-level
• Experience building or maintaining databases or data warehouse, database architecture and data modeling principles and techniques
• Experience aggregating data in Excel with pivot tables or LOOKUPs

It would be useful if you have :

• BA / BS bachelor’s degree in mathematics, statistics, finance, or business analytics
• Five (5) years of related business analytics experience

WHAT IT IS LIKE WORKING FOR HILTON

Hilton, the #1 World's Best Workplace, is a leading global hospitality company with a diverse portfolio of world-class brands () . Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World’s Best Workplaces. Check out the Hilton Careers blog () and Instagram () to learn more about what it’s like to be on Team Hilton!

It is the policy of Hilton to employ qualified persons without regard to color, race, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medication conditions), gender identity or gender expression, sexual orientation, marital status, military service, status as a protected veteran, disability, protected medical condition as defined by applicable law, genetic information, or any other protected group status as defined by and subject to applicable federal, state and local laws.

We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law. Please contact us () if you require an accommodation during the application process.

Hilton offers its eligible team members a comprehensive benefits package including medical and prescription drug coverage, dental coverage, vision coverage, life insurance, short-and long-term disability insurance, access to our employee stock purchase plan (ESPP) where you can purchase Hilton shares at a 15 percent discount, a 401(k) savings plan, 20 days of paid time off accruing over your first year of employment and increasing up to 25 days after completing one year of full employment, up to 12 weeks of paid leave for birth parents and 4 weeks for non-birth parents, 10 paid holidays and 2 floating holidays throughout the year, up to 5 bereavement days, flexible spending accounts, a health savings account, an employee assistance program, access to a care coordination program (“Wellthy”), a legal services program, an educational assistance program, adoption assistance, a backup childcare program, pre-tax commuter benefit and our travel discount. The annual salary range for this role is$60,000 - $85,000and is determined based on applicable and specialized experience and location.Subject to plan terms and conditions, you will be eligible to participate in the Hilton Annual Incentive (Bonus) Plan, consistent with other team members at the same level and / or position within the Company.#LI-REMOTE

Job : Call Center and Reservations

Title : Senior Business Analyst, Operations

Location : null

Requisition ID : COR0151U

EOE / AA / Disabled / Veterans

Salary : $60,000 - $85,000