Senior Commercial Director, Luxury

***The location for this position is virtual/remote***

This is your chance to be part of an in-house Commercial Services team that propels Hilton's sales, revenue management, call center, and analytics functions!

What will I be doing?

As the Senior Commercial Director, Luxury you will work on projects that improve performance and market share for Hilton's Luxury portfolio. You will develop comprehensive commercial strategies, enhance brand positioning, and use digital marketing to elevate Hilton's Luxury brands. This position reports to the VP, Commercial Director, Americas.

Your responsibilities will also include:

• Develop strategies to improve performance and market share, ensuring agreement on global Luxury market dynamics and competitive landscape, including specific individual high-impact and flagship Luxury properties.
• Enhance brand positioning with Luxury-oriented content and activation, addressing market gaps in Sales, Marketing, and Customer Experience.
• Establish and maintain critical sales relationships and develop a global Luxury Travel Advisors program to reduce dependency on external partners.
• Improve digital presence and guest engagement practices, applying expertise in digital marketing and CRM strategies.

How you will collaborate with others:

• While there will be no direct managerial responsibilities, you will be expected to lead cross-functionally and work with the Marketing and Sales teams to align strategies and ensure cohesive brand messaging.
• Collaborate with regional commercial teams to manage and scale operations across multiple regions.
• Attend regular strategy meetings with senior leadership to review performance targets and adapt to market changes.

What initiatives you will take ownership of:

• Lead the implementation of a global Luxury Travel Advisors program.
• Oversee the enhancement of digital marketing initiatives to improve guest engagement and brand positioning.
• Support commercial strategies for individual high-impact Luxury hotels.

What are we looking for?

Success will demonstrate itself through the following attributes and skills:

• Proven track record of driving performance and developing revenue-generating strategies.
• Experience establishing communication and engagement with prospects and ownership groups, above-property support/leadership, and on-property support/leadership.
• Identifying trends ahead of competitors; ability to shift strategy to capitalize on those trends resulting in market share winning performance.
• Experience analyzing and applying data to lead commercial impact.
• Establish and maintain close collaborative relationships among Revenue Management, Sales, Distribution, Loyalty, Marketing, Brand, BPS, and other functional leaders in support of commercial strategies to connect the performance needs of the hotels with the performance drivers within each functional area.
• Change management and ensuring teamwork to lead collaborative efforts.

To fulfill this role successfully, you must possess the following minimum qualifications and experience:

• Ten (10) years of experience in Commercial Services, Revenue Management, Sales, Marketing, Distribution, or Analytics.
• Minimum Five (5) years of Luxury experience in the hospitality industry.
• Proven track record of improving performance and market share in the Luxury hospitality sector.
• Travel >50% of the time

It would be useful in this position for you to demonstrate the following capabilities and distinctions:

• Expertise in enhancing digital presence and CRM strategies.
• Luxury Market Knowledge: Understanding of global Luxury market dynamics.
• Brand Positioning: Expertise in Luxury-oriented content and activation.
• Sales Relationship Management.
• Digital Marketing: Proficiency in digital marketing and CRM strategies.
• Analytical Skills

What is it like working for Hilton?

Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to our benefits such as the Go Hilton travel program, employee stock purchase program, and paid time off including parental leave.

Hilton, the #1 World's Best Workplace, is a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World’s Best Workplaces. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton! 

It is the policy of Hilton to employ qualified persons without regard to color, race, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medication conditions), gender identity or gender expression, sexual orientation, marital status, military service, status as a protected veteran, disability, protected medical condition as defined by applicable law, genetic information, or any other protected group status as defined by and subject to applicable federal, state and local laws. 
 
We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law.  Please contact us if you require an accommodation during the application process.

Hilton offers its eligible team members a comprehensive benefits package including medical and prescription drug coverage, dental coverage, vision coverage, life insurance, short-and long-term disability insurance, access to our employee stock purchase plan (ESPP) where you can purchase Hilton shares at a 15 percent discount, a 401(k) savings plan, 20 days of paid time off accruing over your first year of employment and increasing up to 25 days after completing one year of full employment, up to 12 weeks of paid leave for birth parents and 4 weeks for non-birth parents, 10 paid holidays and 2 floating holidays throughout the year, up to 5 bereavement days, flexible spending accounts, a health savings account, an employee assistance program, access to a care coordination program (“Wellthy”),  a legal services program, an educational assistance program, adoption assistance, a backup childcare program, pre-tax commuter benefit and our travel discount. The annual salary range for this role is $145,000 - $210,000 and is determined based on applicable and specialized experience and location. Subject to plan terms and conditions, you will be eligible to participate in the Hilton Annual Incentive (Bonus) Plan, and the Company's long-term incentive plan, consistent with other team members at the same level and/or position within the Company. #LI-REMOTE

Salary : $145,000 - $210,000