Supervisor - Front Desk - Embassy Suites Phoenix Biltmore

The ideal Front Desk Supervisor will over see all front desk operations and uses their engaging personality to create a memorable first impression for our guests, by providing exceptional guest experience and a warm welcome.

Responsibilities

• While helping to lead out front desk team with checking in, registering guests
• Provide exceptional customer service by being engaging and taking sincere interest
• Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established
• Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests
• You will value everyone’s contribution to the team, and we will value your contribution as a key part of our success
• Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation
• You will look for ways to become an expert on the local area, being able to answer inquires pertaining to hotel services, registration, shopping, dining, and travel directions
• You will look for new ways to enhance the guest experience
• Supervise daily shift process ensuring all team members adhere to standard operating procedures
• Works closely with the Maintenance and Housekeeping teams to communicate and coordinate the day
• Hotels operate 24 hours a day, 7 days a week
• Our teams must be flexible with respect to working days, early mornings, evenings, weekends, and holidays
  
  
  

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline
  
  
  

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability
  
  
  

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Work Locations

Embassy Suites Phoenix Biltmore

Schedule

Full-time

Brand

Embassy Suites by Hilton

Job

Guest Services, Operations, and Front Office