What are the responsibilities and job description for the CX Concierge position at Hinderer Motor Company?
We are built on people. We are built on excitement. We are the Hinderer Motor Company.
We set the bar high and measure our results. Our focus is to attract and retain associates that share our commitment to a client experience that goes beyond expectations. Because, We Love What Moves You!
Hinderer Core Brand Values
Client Care
Integrity
Continuous Improvement
Passion
About This Role:
As a Concierge, you will play a vital role in supporting our Service, Rental, and Client Experience Departments while ensuring a seamless and exceptional experience for our clients. This position is responsible for vehicle pick-up and delivery, optimizing the rental experience, and providing world-class customer service. We strive to not only meet our clients' needs—but to exceed them at every opportunity.
What you'll do:
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- Assist the Client Experience (CX), Rental, and Service Departments with daily operations.
- Safely pick up and deliver rental and customer vehicles to and from the dealership.
- Capture photos of rental and customer vehicles as required.
- Clean and maintain rental vehicles after each drive.
- Complete a provided checklist for each trip and submit it promptly.
- Maintain professional and direct communication with clients and associates.
- Accurately input required information into company software.
- Build and maintain strong service relationships to enhance the customer experience.
- Arrive on time, ready to represent Carvenience with professionalism and enthusiasm!
What you'll need to be successful:
- Strong communication skills both verbally and in writing are essential.
- Proficiency in the full Microsoft Office Suite is required.
- Demonstrated problem-solving and critical thinking abilities are a must.
- A positive attitude, flexibility, and patience are valued traits.
- Strong attention to detail and exceptional organizational skills are necessary.
- Professionalism and high character standards are key attributes.
- A customer-centric mindset with a dedication to exceptional service is essential.
- Must possess a valid driver's license with a clean driving record (ability to drive a manual transmission preferred).
- Ability to address client concerns confidently is crucial.
Why you’ll love working here:
The Hinderer Motor Company strives to conduct our business as a well-respected organization, with integrity, hard work, and with the highest care for our people, customers, and business partners. Every employee at Hinderer is critical to our success. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealership group throughout the years.
The Hinderer Motor Company is an equal opportunity employer and prohibits discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
