What are the responsibilities and job description for the Associate Field Support position at Hinds Community College?
Position Title
Associate Field Support
Job Description
HINDS COMMUNITY COLLEGE
JOB TITLE: Associate Field Support
REPORTS TO: Adam Simmons
DEPARTMENT: Information Technology
EXEMPT: No
VICE PRESIDENT: Keri Cole
GENERAL STATEMENT OF THE FUNCTION
All Hinds Community College employees must commit to the Caring Campus approach to student engagement and daily apply these general behavioral objectives: listen to student questions and concerns with a positive attitude and make meaningful connections with students.
The Associate Field Support position is responsible for delivering prompt and effective technical assistance to end-users, diagnosing and resolving hardware and software issues, and ensuring the smooth operation of IT systems. This position provides support across multiple campuses, playing a vital role in maintaining a reliable technology environment. A strong commitment to exceptional customer service is essential in assisting students, faculty, and staff with their IT needs.
Qualifications Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Should meet at least one of the following
None
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use hand to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee frequently is required to stand, walk, sit, taste and smell. The employee is frequently required to sit.
The employee is occasionally required to stand; walk; and stoop, kneel, crouch, or crawl.
The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
The noise level in the work environment is usually moderate, and the employee is occasionally required to perform job responsibilities in the outdoors and off site.
We promote a culture of inclusion for all employees that respects individual strengths, ideas, and capabilities. We believe that our differences enable us to make better decisions, drive innovation, and deliver better results.
Mission
Hinds Community College is committed to moving people and communities forward by helping develop their purpose, passion and profession.
Vision
Hinds Community College will be a catalyst to create a competitive economy and a compelling culture for Mississippi.
Values
Hinds Community College aspires to the following IDEALS
The following have been designated to handle inquiries regarding these policies
EEOC Compliance: Coordinator of Campus Culture and Diversity
Box 1100 Raymond MS 39154; Phone: 601-857-3458 or Email: EEOC@hindscc.edu.
Title IX: Associate Vice President Student Services, Title IX Coordinator
Box 1100 Raymond MS 39154; Phone: 601-857-3353 or Email: TitleIX@hindscc.edu
Full Time/Part Time
Full time
Position Type
12 Month 260 Days
Job Classification
Information Technology
Scheduled Hours
37.5
Associate Field Support
Job Description
HINDS COMMUNITY COLLEGE
JOB TITLE: Associate Field Support
REPORTS TO: Adam Simmons
DEPARTMENT: Information Technology
EXEMPT: No
VICE PRESIDENT: Keri Cole
GENERAL STATEMENT OF THE FUNCTION
All Hinds Community College employees must commit to the Caring Campus approach to student engagement and daily apply these general behavioral objectives: listen to student questions and concerns with a positive attitude and make meaningful connections with students.
The Associate Field Support position is responsible for delivering prompt and effective technical assistance to end-users, diagnosing and resolving hardware and software issues, and ensuring the smooth operation of IT systems. This position provides support across multiple campuses, playing a vital role in maintaining a reliable technology environment. A strong commitment to exceptional customer service is essential in assisting students, faculty, and staff with their IT needs.
Qualifications Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Knowledge of computing functions and ability to troubleshoot common hardware/software issues for Windows-based PCs.
- Knowledge of basic software packages, such as Microsoft Office products, Adobe products, and learning management systems.
- Knowledge or experience with IT Service Management software such as ServiceNow, Remedy, Zendesk or others.
- Ability to work with people with varied technological skills.
- Ability to understand instructional and technical processes, products or concepts.
- Effective communication skills, including speaking, writing, and active listening.
- Possess strong customer service, interpersonal skills and phone etiquette.
- Strong time management, organizational, and prioritization skills.
- Proficiency in documenting support interactions, troubleshooting steps and resolutions.
Should meet at least one of the following
- Associate's degree in Information Technology or equivalent field from a regionally accredited institution.
- Standard high school diploma or GED and a minimum of three years of relevant experience.
- Any equivalent combination of education and experience which provides the required knowledge, skills and abilities to perform the essential duties and responsibilities of the position.
- Maintain knowledge of diversity-related issues, legislation, and best practices.
- Provide technical assistance to end-users and resolve their IT-related problems
- Analyze and resolve complex technical issues
- Travel to other locations to provide technical support on-site
- Regularly check, update, and resolve incidents via the ticketing system
- Diagnose and repair hardware issues with computers, printers, and other IT equipment
- Work with manufacturers to make warranty claims for equipment when necessary
- Troubleshoot software problems and provide technical support to end-users
- Install and configure operating systems, software applications, and updates
- Deploy new devices to end-users, including desktops, laptops, monitors, and other technology - ensuring that all equipment is set up and configured correctly
- Create and update documentation for troubleshooting procedures and other information relating to IT
- Work well with the other support staff and IT team members
- Provide phone support to end-users during periods with increased call volume
- Collaborate with others to complete tasks when necessary
None
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use hand to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee frequently is required to stand, walk, sit, taste and smell. The employee is frequently required to sit.
The employee is occasionally required to stand; walk; and stoop, kneel, crouch, or crawl.
The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
The noise level in the work environment is usually moderate, and the employee is occasionally required to perform job responsibilities in the outdoors and off site.
We promote a culture of inclusion for all employees that respects individual strengths, ideas, and capabilities. We believe that our differences enable us to make better decisions, drive innovation, and deliver better results.
Mission
Hinds Community College is committed to moving people and communities forward by helping develop their purpose, passion and profession.
Vision
Hinds Community College will be a catalyst to create a competitive economy and a compelling culture for Mississippi.
Values
Hinds Community College aspires to the following IDEALS
- Integrity
- Diversity
- Excellence
- Accountability
- Leadership
- Stewardship
The following have been designated to handle inquiries regarding these policies
EEOC Compliance: Coordinator of Campus Culture and Diversity
Box 1100 Raymond MS 39154; Phone: 601-857-3458 or Email: EEOC@hindscc.edu.
Title IX: Associate Vice President Student Services, Title IX Coordinator
Box 1100 Raymond MS 39154; Phone: 601-857-3353 or Email: TitleIX@hindscc.edu
Full Time/Part Time
Full time
Position Type
12 Month 260 Days
Job Classification
Information Technology
Scheduled Hours
37.5
