What are the responsibilities and job description for the Customer Care Representative position at Hines?
We are looking for a Customer Care Representative to join our team and provide outstanding service to our customers. The ideal candidate will be responsible for handling inquiries, resolving complaints, and ensuring customer satisfaction across various communication channels.
TO APPLY, SEND YOUR RESUME TO:
recruiter0@jnjhealthcare.org
Key Responsibilities:
✅ Respond to customer inquiries via phone, email, chat, and social media.
✅ Provide accurate information about products, services, and policies.
✅ Resolve customer complaints efficiently and professionally.
✅ Maintain detailed records of customer interactions and transactions.
✅ Follow up with customers to ensure their issues are fully resolved.
✅ Collaborate with internal teams to address customer concerns.
✅ Meet performance targets, such as response time and customer satisfaction.
✅ Stay updated with company policies, products, and services.
Required Skills & Qualifications:
🔹 Education: High school diploma or equivalent (Bachelor’s degree preferred).
🔹 Experience: 1-2 years in customer service or a related role (preferred).
🔹 Communication: Excellent verbal and written communication skills.
🔹 Problem-Solving: Ability to think critically and resolve issues efficiently.
🔹 Tech-Savvy: Comfortable using CRM software, chat tools, and email systems.
🔹 Empathy & Patience: Strong ability to handle difficult customers professionally.
🔹 Multitasking: Ability to manage multiple inquiries simultaneously.
