General Manager - The Square

Overview

When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company’s esteemed annual list of the World’s Most Innovative Companies, as well as recognition as one of U.S. News & World Report’s Best Companies to Work For in 2024. Discover endless opportunities to grow and make your mark at Hines.

Responsibilities

As a General Manager at the Square, you will be responsible for managing the daily operations including managing the team members and daily activities, achieving established budgeted financial and operational goals, and ensuring that the operation of the property complies with Hines’s policies and procedures. You are responsible for maximizing occupancy, revenue, and income through enterprising sales and business development methods and exceptional customer service while maintaining a sense of community and running day-to-day operations of your assigned Square location(s). Responsibilities include, but are not limited to:

• Create a professional, hospitality forward environment for members and prospects of The Square via the execution of the Hines Experience Standards
• Promotes exceptional customer service, member satisfaction and retention by responding to requests, questions, and complaints in a timely manner, and taking appropriate action to resolve and address requests and service issues
• Meets targeted revenues by creating and executing local marketing and broker engagement, ensuring monthly and variable fees are collected and posted in a timely manner
• Provides input into the development of budgets for the location(s) by analyzing and evaluating financial statements, reviewing current and projected marketing information, and accessing operational reports that establish historic and predict performance patterns
• Controls expenditures by staying within the constraints of the approved budget Work with accounting team to ensure monthly member invoices are finalized, payments are posted, aged receivables are managed, and preparing and reviewing monthly financial status reports
• Work with accounting to process invoices from vendors, contractors, and service providers for payment by reconciling work performed or products purchased
• Oversees the sales and license agreement execution process by managing the sales tour process, processing license agreements and renewal agreements, follows proper notice requirements, and collects late fees and other charges as allowable and stated in the terms of the license agreement.
• Work with property management team to ensure that the physical aspects of The Square and amenities meet established standards for safety, cleanliness, and general appearance and appeal
• At the direction of the Property Manager, assists in managing the building owner relationship by meeting with the ownership, the project/asset management team, leasing agents, conducting property tours, providing updates and information about the property’s performance, and responding to owner requests as needed
• Work with Client Relationship Management tools to ensure data accuracy across The Square platforms and generate monthly reports

Qualifications

Minimum Requirements include:

• Bachelor's degree from an accredited university preferred
• Four or more years’ experience in sales, hospitality, customer service or business operations as a coworking community/property manager or leadership role in related industry
• Ability to complete duties in a timely manner while continually assessing priorities
• Strong interpersonal and organizational skills
• Ability to connect with others and a passion for customer service
• Proficiency in Microsoft Office and Salesforce
• Established sales and marketing track record
• Strong customer service orientation Excellent verbal and written communication skill
• Work indoors approximately 95% of the time and outdoors 5% of the time
• Ability to lift up to 25lbs
• Though occurrences are rare, be accessible 24 hours a day in case of an emergency and perform on-site operations management during natural disasters
• Transfer properties and work overtime as business needs deem appropriate

At Hines, we strive for excellence as a leading global real estate investment manager, driven by our by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billion¹ of assets across such property types as living, office, retail, mixed-use, logistics and life science projects – all designed to enhance value, connection and inspiration. Our strategic approach integrates local expertise with global knowledge, taking calculated risks aligned with our convictions to exceed expectations and tailor solutions to our clients' needs.

While our projects are renowned for enhancing cities and pioneering sustainable practices, we recognize that the true driving force behind Hines' success is our 5,000 dedicated employees in 30 countries who draw on our 65-year history to build the world forward. This is why we prioritize investing in our people, offering comprehensive training, competitive compensation, robust benefits and generous vacation packages. By centering our focus on the growth and wellbeing of our team, we cultivate an inclusive environment where everyone, including our clients, can thrive.

Hines is proud to be named to Fast Company’s prestigious annual list of the World’s Most Innovative Companies for 2024. ¹Includes both the global Hines organization and RIA AUM as of December 31, 2023.

We are an equal opportunity employer and support workforce diversity.

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