What are the responsibilities and job description for the Director, Clinical Operations position at Hinge Health?
About the Role
We're looking for a dynamic leader to join our Clinical Operations leadership team, reporting to the Vice President. This role will be a key leader in strengthening our care team as we continue innovating on the delivery of musculoskeletal care enabled by advanced technology. The Director will lead efficiency-driving initiatives, including the adoption of technology and ongoing performance improvements across our health coaches, physical therapists, and other care team members. This leader will ensure consistency across all care team processes to drive member safety, engagement, service excellence and clinical rigor.
You have a track record of operational excellence and will drive the team towards consistently meeting or exceeding service level agreements and delivering Best in Class services through demonstrated quality, customer service, and financial metrics. This role partners closely with Quality Management, Learning & Development, Product, and other cross-functional teams to achieve key results for the Clinical Operations organization.
What You'll Accomplish
- Lead program and service delivery changes across the care team, ensuring the care team delivers a consistent and high quality member experience in concert with our product experience.
- Develop processes to achieve and exceed targets for care team utilization, service level agreements, demonstrated through quality, customer service and financial metrics
- Drives adoption of technology and bleeding edge practice as we innovate on an AI-enabled care delivery model
- Facilitate continual process improvement of our clinical operations, including the member and and employee experience, to enhance performance of key business and clinical metrics, member engagement and satisfaction.
Hinge Health Hybrid Model
We believe that remote work and in-person work have their own advantages and disadvantages, and we want to be able to leverage the best of both worlds. Employees in hybrid roles are required to be in the office 3 days / week. The San Francisco office has a dog-friendly workplace program.
Basic Qualifications
Preferred Qualifications
Compensation
This position will have an annual salary, plus equity and benefits. Please note the annual salary range is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. The annual salary range for this position is $196,000 - $294,000.
About Hinge Health
Hinge Health is moving people beyond pain by transforming the way it is treated and prevented. Connecting people digitally and in-person with expert clinical care, we combine advanced technology, AI and a care team of experts to guide people through personalized care directly from their phone. Our approach is proven to reduce pain by 68%, prevent 42% of new opioid prescriptions, and avoid more than half of joint replacement surgeries. Available to 18M people, Hinge Health is trusted by leading health plans and employers, including Land O'Lakes, L.L. Bean, Salesforce, Self-Insured Schools of California, Southern Company, City of Boston, US Foods, and Verizon.
Learn more at http : / / www.hingehealth.com
What You'll Love About Us
Diversity and Inclusion
We're committed to building diverse teams that reflect the communities we serve. Visit hingehealth.com / diversity-equity-and-inclusion to learn more about what moves us.
Hinge Health is an equal opportunity employer and prohibits discrimination and harassment of any kind. We make employment decisions without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability status, pregnancy, or any other basis protected by federal, state or local law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
We provide reasonable accommodations for candidates with disabilities. If you feel you need assistance or an accommodation due to a disability, let us know by reaching out to your recruiter.
Salary : $196,000 - $294,000
