What are the responsibilities and job description for the Cash Management Specialist position at Hingham Institution for Savings?
About Hingham Institution for Savings
Incorporated in 1834, Hingham Institution for Savings is one of America's oldest banks. The Bank provides commercial mortgage and relationship banking services in Boston, Nantucket, Washington, D.C. and the San Francisco Bay Area. Publicly-traded but family-run since 1993, our objective has been to build one of America's great banks, characterized by superior long-term financial results, a fortress balance sheet that provides unquestionable assurance to our depositors, and an enduring culture of growth and success. We have a small, entrepreneurial team - just under 100 people - and we hold ourselves to high standards.
The Digital Banking Group is a hybrid team based in our Main Office, located in Hingham. This role would be a hybrid role located in our DC Office, and responsible for our deposit operations functions, payments operations functions (issuer debit card, ACH, and wire transfers), our digital customer-facing tools, and management of our Fiserv Cleartouch core.
About the role
As a Cash Management Specialist, you will be responsible for delivering and supporting our consumer and business digital banking products including our digital first deposit business, cash management tools, and all of our payments system interfaces, including the Federal Reserve, and the Automated Clearing House (ACH) network. You will be the key point of contact for all consumer and business digital banking and payment operations that support our clients and client-facing teams, including our Specialized Deposit Group.
Responsibilities
Service
- Partner with our Specialized Deposit Group to coordinate client's banking services, including but not limited to account opening, maintenance and support with all of the Bank's digital banking tools. Assist our commercial clients with their digital tools and payment solutions such as wires, ACH, RDC, positive pay and bill pay - including set-up,training and ongoing product support.
- Support our client-facing teams with consumer digital and payment solutions including digital banking, mobile banking, mobile deposit and bill pay.
- Support our consumer clients with account acquisition through digital first channels, including account opening, funding and ancillary services.
- Resolve complex client issues related to the various digital banking, digital first and payment tools, serving as the escalation point with vendors and internal teams.
- Identify opportunities to develop or modify existing workflows to deliver faster, higher-quality service to customers consistent with our broader risk limits
Product
Qualifications
Successful candidates will have a proven track record for delivering exceptional customer service and have in-depth knowledge and service experience with digital banking and electronic payment systems. Candidates will also demonstrate extensive knowledge of the rules and regulations governing payment processing, including but not limited to Regulation E, OFAC, and NACHA Operating Rules.
Minimum Qualifications :
Preferred Qualifications :
The pay range for this role is :
80,000 - 100,000 USD per year(Washington DC Office)
PI257093794
Salary : $80,000 - $100,000