What are the responsibilities and job description for the Customer Service Representative (Banker) - Boston position at Hingham Institution for Savings?
About Hingham Institution for Savings
Incorporated in 1834, Hingham Institution for Savings is one of America's oldest banks. The Bank provides commercial mortgage and relationship banking services in Boston, Nantucket, Washington, D.C. and the San Francisco Bay Area. Publicly-traded but family-run since 1993, our objective has been to build one of America's great banks, characterized by superior long-term financial results, a fortress balance sheet that provides unquestionable assurance to our depositors, and an enduring culture of growth and success. We have a small, entrepreneurial team - just under 100 people - and we hold ourselves to high standards.
About the role
Hingham Institution for Savings is seeking Client Service Representatives (CSR) for its South Shore branches. This individual will be responsible for providing outstanding service for the Bank"s clients, educating clients about new deposit products and services, and supporting Branch Managers and Assistant Branch Managers in business development efforts. We are interested in candidates that feel comfortable promoting and explaining our digital products, including online and mobile banking, to customers using these products for the first time.
The best CSRs are genuinely excited to help customers. They're patient, empathetic, and passionately communicative. They love to talk. They can put themselves in their customers' shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that. Problem-solving also comes naturally to them. They are confident at troubleshooting and investigate if they don't have enough information to resolve the problem. The target is to ensure excellent service standards and maintain high customer satisfaction.
Responsibilities
- Provides a high level of customer service and value to existing or potential customers by creating a welcoming branch environment and engaging all customer interactions with relationship deepening conversations.
- Execute outbound business development strategies aligned with the Bank's business plan as directed by the Branch Manager
- Takes personal responsibility for professionally answering incoming calls quickly.
- Takes an end to end problem resolution approach every time they are addressing a client concern.
- Makes appropriate product and services recommendations to existing clients and prospects.
- Opens new accounts for both individuals and businesses following the Hingham Institution for Savings New Account Opening (NAO) process. This process includes compliance, technical and relationship deepening aspects that require strict adherence.
- Is knowledgeable about all aspects of deposit accounts and related services. Can provide complete and accurate responses to customer inquiries.
- Can accurately and efficiently process transactions through the teller system.
- Maintains a balanced teller drawer.
- Understands and executes operational and regulatory requirements of position.
- Maintains the security protocols of the bank.
- Acts with the highest level of ethical standards.
Qualifications
Although previous background in banking may be helpful, it is not required and candidates with a strong retail background are encouraged to apply. Hingham prides itself on having a flat corporate structure and for the right individual, this entry-level position has significant growth potential within our retail network and at our corporate offices in Hingham.
Benefits
As a family-run company, we offer an excellent benefits package. Hingham is one of the most profitable banks in the country and our profit-sharing program offers all employees the opportunity to participate in this success.
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