What are the responsibilities and job description for the Customer Support Coordinator position at Hippo Insurance?
Title : Customer Support Coordinator
Location : Austin, TX (Downtown)
Reporting to : Customer Support Manager
Start Date : Monday, January 27, 2025
About Hippo :
Our mission is to deliver intuitive and proactive protection for homeowners, combining the power of technology with a human touch.
Hippo built the world's first home protection platform. We believe that insurance should protect your home and the things you treasure with policies designed for modern lives and proactive protection that helps you care for your home. Our aim is to help you avoid issues before they become costly problems because the best claims experience is the one you don't have. Simply put, Hippo exists to protect the joy of homeownership .
About This Role :
Hippo is looking a Customer Support Coordinator to join our exciting team on Monday, January 27, 2025 . We're seeking compassionate support professionals who are willing to think outside the box and add a whole new approach to taking care of our valued customers. This position will work hand-in-hand with our Sales and Underwriting teams to create an amazing customer experience.
We believe in nurturing talent organically and providing our team members with the tools they need to succeed and grow. As a Customer Support Coordinator, you'll start your journey with a robust training program in customer service excellence and insurance fundamentals. We will also INVEST in you by helping you attain your Property & Casualty insurance license in multiple states which can lead to a lot more opportunities throughout the company in various areas. We are committed to the professional development of our employees and offer clear pathways for career advancement.
This is what you can expect from training :
- 4 week Training Program
- The first 2 weeks of training focus on insurance fundamentals to prepare you for the P&C licensing exam
- The second 2 weeks will focus on Hippo processes, systems, etc.
- New hires must pass the licensing exam during training. You will have two opportunities to pass the exam
- Professional Development
- Training will be conducted Monday - Friday from 8am-5pm CST
Work environment and Work from Home environment requirements :
Monday through Friday between 10am - 7pm with one day off during the week to be determined by manager
About You :
What You'll Do :
Must Haves :
Benefits and Perks :
Hippo treats its team members with the same level of dedication and care as we do our customers, which is why we're fortunate to provide all of our Hippos with :
Hippo is an equal opportunity employer, and we are committed to building a team culture that celebrates diversity and inclusion.
Hippo's applicants are considered solely based on their qualifications, without regard to an applicant's disability or need for accommodation. Any Hippo applicant who requires reasonable accommodations during the application process should contact the Hippo's People Team to make the need for an accommodation known.
Hippo CCPA
Salary : $22
