What are the responsibilities and job description for the Customer Service Rep / Account Manager position at Hire Energy?
Job Title: Account Manager
Location: Dallas, Texas
Reports to: Director of Client Services
Location: Dallas, Texas
Reports to: Director of Client Services
Job Description for Client Services, but not limited to:
Handle the day to day services for Print and Direct Mail clients. Interact with all departments, including lettershop, warehouse and Data/imaging. Effectively communicate the status on a daily basis in the meetings held.
Culture
Our staffing professionals are committed to meeting your individual needs and exceeding your expectations. Experienced top-quality candidates are the result of our extensive screening process, in-depth evaluations, industry-specific testing, and reference checking.
Responsibilities
Responsibilities include:
• Delivery of the client's jobs on budget, on time and with the highest level of service and quality.
• Building relationships with clients and the development of communication channels to ensure smooth workflow.
• Working with Clients, Sales and Data/Production Managers to source, produce, and manage print and direct mail campaigns.
• Being the liaison between internal departments, clients and vendors to ensure quality, on-time delivery
• Gathering job requirements, project quoting and procurement of print for direct mail projects, including lettershop and postage responsibilities.
• Direct mail and commercial print buying - including offset printing (web, sheet-fed, continuous form, and inline finishing); digital printing.
• Writing accurate, clear and concise data, text & lettershop instructions for complex direct mail campaigns.
• Preparing work orders, trim/fold and inserting samples for production
• Validating data, print, imaging, and lettershop accuracy via client approvals and sign off approvals
• Knowledge of postal regulations and the ability to work with USPS personnel for Mail Piece Design approval.
• Managing all facets of job production, delivery and invoicing.
• The ability to excel within fast paced, high energy environments.
• Consistently exceed client expectations and provide superior customer service. Other duties as assigned.
Requirements
Do you have experience in the Print and Direct Mail Industry as an Account Manager or Customer Service Rep?
Equal Opportunity Employer
Hire Energy provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Requisition #cm4xd3l3o5f6r0im8i6hls1bp
