Community Affairs Manager, Northwest Field Team

Reporting to the Senior Program Manager, Northwest, the Community Affairs Manager, Northwest Field Team is responsible for enhancing brand visibility, fostering client engagement, and nurturing community relationships across Washington and Oregon (Pacific Northwest). This role supports the Northwest Field Team by acting as the primary liaison within the community, helping to recruit clients for Hire Heroes USA, and strengthening partnerships with local military installations, military-connected organizations, and government officials.

The Community Affairs Manager will also oversee the Field Team's Transition Coordinator and Engagement & Advocacy Coordinator roles, managing their daily taskings. Additionally, the role will assist in cultivating relationships with businesses interested in hiring veterans and military spouses within the designated territory.

The Community Affairs Manager will collaborate closely with internal teams, including Marketing and Communications, Program Operations, Capacity Building, Corporate Partnerships, and Client Services, to ensure seamless client service delivery, maintain brand consistency, and leverage organizational resources effectively. This role will support the Senior Program Manager, Northwest in representing Hire Heroes USA at high-profile community events, job fairs, conferences, and other relevant gatherings to enhance organizational visibility and credibility in the Pacific Northwest region.

This is a full-time, hybrid position. The Community Affairs Manager must live within a reasonable commuting distance of our Federal Way, Washington area office and be on-site regularly.

Responsibilities  

Community Connector 

• Foster and strengthen a military community coalition in the Pacific Northwest by cultivating relationships with diverse stakeholders, including veteran service organizations, military installations, local government agencies, and community leaders, to create a comprehensive support network for veteran employment initiatives
• Orchestrate and participate in collaborative events, workshops, and roundtables that bring together coalition members, potential employers, and job seekers, facilitating knowledge sharing, resource alignment, and the development of innovative strategies to address regional veteran employment challenges

Employment Liaison

• Spearhead business outreach efforts in the Pacific Northwest, working closely with the Corporate Partnerships team to drive veteran hiring initiatives, create employment opportunities, and develop partnerships across diverse business scales within the region
• Support revenue goals by maintaining a robust pipeline of employment partner prospects, assisting with research on potential partners by Corporate Partnerships standards
• Create and deliver high-value, partner-centric experiences, ensuring timely and accurate dissemination of information and fulfillment of deliverables; educate and train employers on the benefits of hiring veterans and military spouses

• Directly supervise and develop the Field Team's Transition Coordinator and Engagement & Advocacy Coordinator, providing strategic guidance, performance management, and professional development to ensure team effectiveness and alignment with organizational goals
• Act as a key leadership catalyst within the Northwest region, driving team performance through mentorship, setting clear expectations, and creating a collaborative environment that promotes innovation and mission-driven results

Internal Collaboration

• Streamline handoff of high-potential employment partners to the Corporate Partnerships team, ensuring smooth transition and continuity in relationship development
• Curate and disseminate up-to-date regional intelligence on veteran employment resources, events, and partners to internal teams, employers, and job seekers, maximizing placement opportunities
• Drive strategic alignment through regular collaboration with Corporate Partnership teams, spearheading discussions on networking, outreach, and partner management to ensure cohesive, impactful partnership activities
• Foster a culture of continuous improvement that values learning and commitment to quality
• Support organization events and fundraisers as needed
• Approximate travel requirement 30%

Desired Skills & Qualifications

• Demonstrated ability to lead teams, while productively and collaboratively engaging others at varying levels of seniority within and outside an organization
• Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or problem approaches
• Ability to monitor and assess the performance of self, other individuals, and organizations to make improvements and take corrective action
• Excellent verbal, written, and interpersonal communication skills
• Demonstrated ability to manage competing priorities and multiple projects and initiatives 
• Ability to compile and present public briefings to senior leaders
• Advanced proficiency with Microsoft Office Suite and G-Suite applications, specifically Word/Docs, PowerPoint/Slides, and Excel/Sheets
• Proficient with Salesforce highly desired

Work Environment/Physical Demands

• General office environment; temperature-controlled
• Routinely uses standard office equipment, e.g. phones, computers
• Sitting for extended periods
• Travel 30% of the time throughout Washington and Oregon 

Estimated New Hire Salary: $68,137 - $76,855 annually. This range represents base pay plus a 15% cost of living adjustment. 

Hire Heroes USA may offer additional compensation to include annual bonuses, merit increases, cost of living, special or extra assignments outside the scope of the role, cell phone stipend, internet stipend, relocation, awards, compensatory time off, overtime, and gaining knowledge and proficiency through certifications and licensing.

Benefits Offered

• 100% company-sponsored Medical, Dental, and Vision premium coverage for employee
• 100% company-sponsored Short-Term Disability, Long-Term Disability, and Life Insurance
• Free Tele-Health Appointments
• Medical Flexible Spending Account 
• Dependent Care Flexible Spending Account
• Paid Holidays 
• Paid Time Off 
• Paid Sick Leave
• Paid Medical Leave and Family Care after one year of employment
• Paid Short-Term Military Leave
• Paid Bereavement Leave
• 401K with company match and immediate vesting
• Employee Assistance Program

All applicants must upload both a cover letter and resume.

About this Company:

MISSION
Hire Heroes USA empowers US military members, veterans and military spouses to succeed in the civilian workforce.
As a 501(c)(3) not-for-profit organization, Hire Heroes' services are provided at no cost to clients.

VISION
Be the Nation’s preferred veteran employment service organization through a relentless focus on personalized career coaching that improves clients’ quality of life and strengthens the US economy.

CORE VALUES
Integrity, Passion, Effectiveness and Collaboration

Hire Heroes USA empowers service members, veterans and their spouses to succeed in the civilian workforce. As the nation’s leading veteran employment organization, Hire Heroes USA offers personalized one-on-one coaching, professionally revised resumes, mentoring, workshops, a job board, career fairs and more, to tens of thousands of job-seeking veterans annually. We are their partner in success.

Headquartered in Alpharetta, Georgia, Hire Heroes USA has built a national reputation of excellence. Prioritizing transparency, Hire Heroes USA earned a 4-star rating from Charity Navigator and the GuideStar Platinum Seal. Funded exclusively through public donations and private grants, we provide our services at no cost to clients.

For more information about our mission, our services and how to get involved as a corporate partner, employer, donor or volunteer, please visit our website.

Hire Heroes USA is an equal opportunity employer with a diverse workforce. We provide equal employment opportunities to all employees and applicants for employment without regard to age, race, color, religion, gender, marital status, pregnancy, sexual orientation, gender expression or identity, domestic violence victim status, national origin, ancestry, disability, genetic information, military or veteran status, or any other protected factor. This policy applies to all terms and conditions of employment, including, but not limited to recruitment, hiring, assignment, promotion, compensation, training, leaves of absence and termination. Sexual harassment or harassment based on other protected group status, as defined by law is also prohibited.

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