What are the responsibilities and job description for the Customer Service Representative position at Hire Heroes USA?
Responsibilities :
We are seeking a dedicated and customer-focused individual to join our fast-paced team as a Customer Service Representative in our high-volume call center. As a crucial part of our organization, you will be responsible for ensuring positive customer experiences by addressing inquiries, resolving issues, and providing exceptional service over the phone. Our customers rely on our services to live a fulfilling life, so empathy and compassion are paramount.
Work Hours : 8 : 30am to 5pm PST
Customer Support :
- Handle inbound and outbound customer calls, emails, and inquiries with professionalism and courtesy.
- Provide accurate information regarding products, services, and policies.
- Address and resolve customer concerns or issues in a timely and effective manner.
Communication :
Product Knowledge :
Quality Assurance :
Minimum Qualifications :
Preferred Qualifications :
Here's what we have to offer :
Our Total Rewards package in aggregate is above market and includes competitive pay, paid time off programs, peer-to-peer recognition, health and life insurance, wellness programs and incentives, generous retirement savings, and a unique Benefit of Employee Share Ownership Program (BESOP).
