What are the responsibilities and job description for the Customer Service Representative position at Hire Heroes USA?
Responsibilities :
We are seeking a dedicated and customer-focused individual to join our fast-paced team as a Customer Service Navigator in our high-volume call center. The Customer Service Navigator is the advocate of the customers for the Company, so empathy and compassion are paramount. The Customer Service Navigator is dedicated to processing orders for our chronic condition customers.
Customer Support :
- Handle inbound and outbound customer calls, emails, and inquiries with professionalism and courtesy.
- Ability to be resourceful - conducting their own research for customers to find them the best solution, not just off the shelf.
- Address and resolve customer concerns or issues in a timely and effective manner.
- Provide support in selecting ancillary products (such as wheelchairs, shower chairs, etc.) and provide support in creating an accessible life (such selecting an appropriate vehicle, necessary modifications to their home, etc.)
Communication :
Product Knowledge :
Quality Assurance :
Minimum Qualifications :
Preferred Qualifications :
Here's what we have to offer :
Our Total Rewards package in aggregate is above market and includes competitive pay, paid time off programs, peer-to-peer recognition, health and life insurance, wellness programs and incentives, generous retirement savings, and a unique Benefit of Employee Share Ownership Program (BESOP).
