What are the responsibilities and job description for the Help Desk Technician position at Hire Heroes USA?
Help Desk Technician
One of our clients is looking to bring on a Help Desk Technician to aid their growing teams. They are looking for candidates with ideally a year of technology or help desk support experience, preferably with experience in CompTIA A or Network . You will be helping the team by troubleshooting various PC and technological issues, working on both the hardware and software side of maintenance. Ensuring the team's PC systems and up and running smoothly for operational purposes.
This position is a 2nd shift role, Monday - Friday from 2 : 00pm - 10 : 00pm.
Job Responsibilities
- Provides PC support by updating and replacing software / hardware; configures new software; responds to issues; and orders replacement hardware.
- Provides telephone, infrastructure, and printer / copier support by setting up and configuring phones; troubleshoots and repairs network cabling and server application issues; and maintains printer / copier.
- Provides administrative support by creating and maintaining user accounts; maintains inventory of equipment; and researches new software and technologies.
- Coordinates and ensures effective communication with every team member; provides training and support as needed to staff and end users; and maintains
- knowledge of various computer, video and technical systems and equipment.
Minimum Qualifications
Preferred Qualifications :
