What are the responsibilities and job description for the Cloud Contact Center Engineer-Remote/Hybrid in Lansing, MI position at Hire IT People, Inc?
Top Skill & Years of Experience Required :
- Knowledge of Nice InContact CXone (ACD, IVR, Auto Dialer, Omnichannel, WFM, Studio, Interaction Analytics, POCs & Auto Attendant) [5 years of experience preferred]
- NICE CXOne Studio experience [3 years of experience preferred]
- Ability to program in one or more of the following software languages : C#, C , Java, JavaScript, Python [4 years of experience preferred]
- Ability to develop, maintain, and troubleshoot webservice API calls [5 years of experience preferred]
Desired :
Experience in Contact Center Dashboard Creation
Experience with Salesforce
Base knowledge of intersystem networking, and data traffic flow between components.
Ability to troubleshoot end to end Call center application including Chrome and Edge issues when interacting with a Web based application like Salesforce / Microsoft Dynamics.
