What are the responsibilities and job description for the Help Desk 1/2 position at Hire Options Inc?
Law firm is seeking a contract Help Desk Specialist I or II to assist their Los Angeles office. This is a month long contract position beginning immediately.
Responsibilities:
- Provide first and second-level technical support for hardware and software issues to users in office
- Application testing
- Manage tickets escalated from the Help Desk ticketing system; follow up with users affected
- Set-up audio/visual and other presentation needs
Qualifications:
- Bachelor's degree required
- At least 3 years of IT Help Desk experience in non profit or corporate services required; law firm experience highly preferred.
Software Qualifications:
- MS Office 365
- MS Outlook
- NetDocs
- Litera Compare
- Laptop Computers
- Smartphone devices (Apple, Android)
- Printers – Xerox
Hire Options Inc. and its clients are equal opportunity employers. Pursuant to local ordinances, we will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Fair Chance Initiative for Hiring Ordinance.
Job Type: Contract
Pay: $30.00 - $35.00 per hour
Schedule:
- Monday to Friday
Work Location: In person
Salary : $30 - $35
