What are the responsibilities and job description for the Client Management Specialist position at Hire Score LLC?
Work for a leader in the custom packaging industry with an amazing culture and a collaborative team! Fulltime perm-hire position with the flexibility to work hybrid, 3 days in office and 2 days remote, after training.
Values and behaviors we look for:
- Strive for excellence, treat mistakes as opportunities for learning and growth.
- Have resilience and drive with accountability and responsibility when something doesn’t go as planned.
- Embrace change and be nimble though the dynamic and evolving environments.
- Nurture the connections you make, bolster your network with reliable and innovative ideas.
What will I do?
As a Client Management Specialist, you will assist with managing client product and business portfolios. This position encompasses the administration of client activity relating to composing client and supplier correspondence, processing orders, maintaining distribution spreadsheets, project tracking, research and managing budgets. The role works closely with clients, suppliers, and internal teams to best meet client needs.
If you like building innovative product solutions and feel a sense of responsibility for providing outstanding service to a client, this role is a great fit! The Client Management Specialist is the primary person responsible for following and managing an order from inception to payment. Communication, detail orientation, accountability, positivity, and time management are key to success.
- You will ensure that client portfolios and sales teams align to and emulate the company’s policies, procedures, and behavioral expectations. We lead with quality and heart in every interaction.
- You will communicate with sales agents, project managers, branch and corporate partners, clients, warehouse personnel and suppliers.
- You will assist with initiating quotes in support of client product requests.
- You will receive, process and place client orders including scheduling shipment of goods via land, air and or sea.
- You will own and process Quality Management Standard documents - including ISO forms, Return Material Authorizations (RMA) and quality control action plans.
- Within the ERP system (Epicor) you will capture of all supporting documentation for orders and portfolios included but not limited to freight invoices, inventory management documents and coordinate product receipt and release from location warehouse.
- You will work with Corporate Depts to ensure orders are processed for billing in a timely manner and drive the prompt collection of invoices.
This role is responsible for working directly with clients and sales teams within the Sales Department and closely coordinate with various departments within the corporate office. You will have a dotted reporting line into the Sales Manager and report to the branch Office Manager.
Role Requirements
- High Proficiency in Microsoft Word, Excel, Outlook and virtual communication and collaboration tools – such as Microsoft Teams, Webex and Zoom highly preferred
- ERP (Enterprise Resource Planning) system experience required.
- Ideally experience in a corporate sales and service environment is preferred
- This role offers the opportunity to work a hybrid working model following training.
Submit your resume today!
