Field Service Technician - Fluid Power

Excellent opportunity with an industry leader in engineered, mission-critical hydraulic pumps, valves, and systems for heavy duty applications. Our client creates products that operate from the depths of the ocean floor to the surface of the moon!

The Field Service Technician is responsible for delivering demand and scheduled field service, warranty service, and system start-up to existing and new customers for our client, worldwide. The role involves analyzing component and system malfunctions, supporting customer efforts to repair, or implementing repairs personally to get equipment functioning. Service activities will primarily focus on our client's legacy and new products, as well as some non-client-company equipment. This position involves regular engagement with our client's hydraulic and electrical engineering teams to provide customer support and offer feedback that contributes to quality and design improvements. Additionally, the technician will promote the sale of upgrades to both existing and competitive installations within our client's customer base.

Essential Responsibilities and Duties :

• Travel to customer sites to provide service for hydraulic / electrical equipment as requested; optional international travel.
• Diagnose problems with customer equipment and work with relevant departments to provide timely and efficient solutions.
• Operate computer-based diagnostic equipment for hydraulic and electronic systems.
• Develop service reports and other documentation. Complete, maintain, and process required paperwork in a timely manner.
• Operate and maintain variable servo-controlled pumps, fixed displacement pumps, proportional valves, and solenoid valves.
• Troubleshoot and resolve issues related to hydraulic systems, ensuring proper functionality.
• Read, interpret, and troubleshoot from hydraulic schematics to diagnose and repair equipment efficiently.
• Communicate with customers to help them understand how to properly use our client's products.
• Participate in or conduct customer training to facilitate the customer education process.
• Stay informed about new technology, developments, and procedures within the hydraulics industry.
• Review customer installations to identify opportunities for upgrades and improvements.
• Provide feedback to engineers regarding technical issues encountered by customers, helping to improve overall quality and customer satisfaction.
• Travel and / or work in our client's facilities / shops as needed in addition to customer site visits to support operations.

Qualifications :

Minimum Qualifications :

Preferred Qualifications :

Physical Demands and Working Environment :

Training Requirements provided / to be completed :

Personal Protective Equipment (PPE) used in this role :