Business Process Analyst

JOB DESCRIPTION :

This position is responsible for supporting the Manager, Process Optimization and other Process Optimization team members in leading Simply & Digitize (S&D) Enterprise Initiatives and Client Business Platforms (CBP) Continuous Improvement (CI) needs. This role focuses on blueprinting, designing, and implementing process improvements in a way which adds value, removes inefficiencies, and mitigates risk for global processes. The ideal candidate for this role enjoys finding and executing Continuous Improvement and Cost Savings opportunities.

Responsibilities :

• Optimize business process re-engineering, standardization, and simplification opportunities as needed.
• Collaborate with Subject Matter Experts to identify business requirements by understanding existing (as-is) or future state processes.
• Partner with Subject Matter Experts to define and design Optimization roadmap as appropriate.
• Provide governance on process documentation to enable the business to deliver key process documentations in alignment with all process policies and procedures.
• Create process maps from SME verbal explanations.
• Maintain Process Optimization documentation repository for all initiatives led and executed by Process Optimization team for archiving and historical reference.
• Use standard project management techniques and assess optimization candidates, co-develop roadmaps, and provide timeline estimates for development of projects.
• Deliver optimization project implementation according to plan.
• Build relationships with key stakeholders affected by the HBP project portfolio, as well as the HBP Leadership who support these business partners.
• Embody client behaviors, communicating clear and consistent messages, relying on data and facts to advocate a position or overcome objections.

Training and Reporting :

Minimum knowledge, skills and abilities required to successfully perform major duties / responsibilities :

Education :

Experience :