What are the responsibilities and job description for the Network Engineer V position at Hire Talent?
Job Title : Network Engineer ( Senior Voice Engineer)
Location : Pittsburgh, PA
Duration : 12 Months on W2
Description :
- The ideal candidate will have high attention for customer service.
- Follow change management procedures to mitigate production outages.
- Engage in projects and achieve completion in the required time-frame.
- They will architect and configure with security in mind, Maintaining vendors best practices.
- They will also work closely with LAN and WAN teams to optimize performance of the VOIP systems.
- They will work with vendors to open, troubleshoot and achieve a final resolution of tickets in a timely manner.
- Provide high level support for voice issues, working with tier 1 techs to troubleshoot and resolve tickets.
- The senior voice engineer will be responsible for the design, implementation, and ongoing management of the voice system.
- The system includes currently 2 Cisco call manager clusters, Cisco Emergency respondr, and Unity voicemail systems globally.
- This role will ensure maximum up-time is achieved of the voice system for our end users (customers). Reliability is crucial.
- Monitor VOIP systems and be proactive of mitigating issues before the become widespread. Implementing and Maintaining a DR plan.
Additional :
Education :
Bachelors degree is required.
CCNP Collaboration is preferred.
5 years Design and Implementing Cisco voice environments
Skills :Additional :
TRUNKING
MAINTENANCE
CHANGE MANAGEMENT
TIME MANAGEMENT
CUSTOMER SERVICE ORIENTED
