Who we are
- is the world's largest airline with over 6,700 flights transporting more than half a million passengers to destinations around the world every day. Over 2 million customers interact with our digital channels daily. We're not just in the business of flying planes but making sure our customers have a phenomenal experience during every step of their travel journey with us.
Why you should work with usWe're a multidisciplinary UX team that drives the user experience for our customer and employee facing applications. In this position, you'll work within a cross-functional team where you'll influence product and design decisions with ownership of projects from inception through development. You'll get to showcase your experience and knowledge in UX research, design, content and information architecture.
The jobAmerican is transforming the way we deliver software and solutions for our customers and this role is a new one at American. As part of this transformation the UX organization is aligning to a Portfolio and Product based culture and we are looking to hire a UX Product Designer.
The UX Product Designer is a thoughtful, empathetic and experienced UX professional with extensive knowledge of UX best practices and hands-on experience with interaction / visual design, information architecture, user research and UX strategy. This job is a member of the User Experience (UX) and Digital Platform team within IT.
This is an exciting opportunity for the right individual to work across disciplines to take large, complex applications and transform them into simple, intuitive experiences. You'll wear many UX hats and be responsible for conceptualizing, prototyping, presenting and delivering a variety of UX deliverables (personas, flows, research plans, test scripts, low and hi-fidelity mockups).
Principal duties and responsibilities
General
Work with cross-functional teams using agile methods to define user stories and UX deliverablesInfluence outcomes and product owner decisions based on UX best practices, design principles and researchCollaborate with developers to find the most effective, expedient and efficient way to implement solutionsCollect, analyze, present and action feedback and manage changes to deliverablesPresent work in a clear and compelling manner to stakeholdersProvide timely status updates (including work left to do, issues, risks) on all productsCommunicate effectively with all team members to get work doneDesign
Design the visual style, interface and interaction flow of applications and experiencesContribute to and adhere to the patterns of a given design systemDevelop conceptual diagrams, wireframes, visual mockups and prototypesInformation Architecture
Advocate for the user and collaborate with business owners to develop features and flows that align with the user's needsGather and translate rules and assets into UX systems, programs and enterprise solutionsPrepare, manage, update and distribute UX documentation (navigational flows, wire frames, mock-ups, use cases, task flows prototypes, content, system errors, etc.)UX ResearchCreate research strategies based on desired outcomes and develop usability test plans, scripts and scenarios for prototypes. Regularly formulate and test hypotheses during design iterations.Use research techniques (heuristic reviews, user interviews, remote unmoderated and in-person testing) to determine ease-of-use and comprehension of designs and ideasDesign, recruit / schedule and moderate usability studies and user interviewsA qualified candidate should possess
Bachelor's degree in Human Computer Interaction, Human Factors Engineering, Computer Science, Visual Design, Library Sciences or other related discipline, or equivalent experience or training3 years of experience as a UX practitioner with a background in user experience design, interaction design or similarStrong skills in modern design and prototyping tools (Figma, Adobe CC, etc.)Experience working closely with developers from inception through implementation in an agile environmentAdvanced analytical skills dealing with complex data problems and implementing sustainable solutionsProven ability to collaborate effectively across disciplines, product lines, roles, geographical and time zone boundariesKnowledge and proficiency using remote unmoderated testing tools and moderated testing devices and platformsIn-depth understanding of both qualitative and quantitative research methodsStrong understanding of user-centered design principles and a solid grasp of trends in web and app designStrong organizational skills and the ability to label, classify and intelligently build flows and wireframes for complex computer applications are a plusExperience rapidly iterating designs to conduct user testing and to deliver to development teamsExperience in responsive, adaptive and accessible designsAbility to manage multiple concurrent projects and communicate effectively with non-technical usersA preferred candidate should possesBachelor's or master's degree in Human Computer Interaction, Human Factors Engineering, Computer Science, Visual Design, Library Sciences or other related discipline, or equivalent experience or training5 years of experience as a UX practitioner with a background in user experience design, interaction design or similarSound like a good fit? Please include an online portfolio demonstrating a strong experience in creating user-centered experiences with your cover letter and resume.
