What are the responsibilities and job description for the Tax Operations Manager position at Hire Talent?
Title : Tax Operations Manager
Location : Andover, MA 01810 (Hybrid)
Duration : 12 Months
Required to be onsite in the office minimum 2 days / week on Tuesdays & Thursdays
Department overview :
CTI Tax Solutions of
- Global provides outsourcing (along with consulting and technology products / services) to major financial institutions and multi-national corporations around the world as those services relate to the review and validation of international tax documentation (e.g., Forms W-8, W-9, 1099, 1042, 1042-S, etc.). Drawing on extensive operational and tax technical expertise, CTI Tax Solutions outsourcing offerings cover end-to-end services meeting domestic, non-resident, FATCA tax withholding and information return reporting needs, as well as the Common Reporting Standard due diligence and reporting requirements.
Position summary
The CTI Tax Solutions Outsourcing group is seeking a highly qualified people manager for placement within the due diligence operations team. Successful candidates will assume a role which oversees a team managing tax document validation review, account remediation and other client back-office functions related to U.S. and foreign tax documentation requirements. Candidates with experience in tax compliance or advisory / consulting background in U.S. domestic and non-resident tax (Chapters 3 and 61), FATCA (Chapter 4) and global AEOI requirements are of particular interest. Applicants with prior experience in complementary tax compliance review as part of financial account onboarding for banks and other financial institutions are also wOur Companyome. People and process management experience is required.
Duties & accountabilities
Manage multiple engagements / projects, while maintaining on-time deliverables.
Manage a team of 5-10 individuals to execute on tax due diligence initiatives.
Evaluate scope of work / project plans and make recommendations for improved process plans.
Manage relationships with clients, internal teams and all stakeholders.
Prepare project progress and status reports for leadership team and clients.
Identify and work to resolve gaps in process or project execution.
Develop long-term relationships with existing clients, connecting with key business executives and stakeholders.
Must utilize strong adaptability skills and become an expert on our proprietary products, through classroom, web and on the job training and experience.
Work through new requirement discussions with the client and identify short-term workarounds.
Identify upsell opportunities for tax related services or products.
Ability to foster, develop and grow a team
Business competencies
Bachelors Degree or higher
5 years of proven experience in a tax related field with previous people and process management experience with an overall experience of 8 10 years in compliance field.
Experience in working as Project Manager lead.
Excellent analytical, project management and problem-solving skills.
Strong communication skills with exceptional presentation expertise.
Data analysis skills with intermediate knowledge of MS Excel required. VBA will be Plus
Ability to manage conflicting priorities and communicate effectively with clients
Strong attention to detail and organizational skills with a focus on quality and process.
Ability to maintain and report Key Performance Indicator (KPI) metrics to upper management.
Must be able to work collaboratively with team members, both senior and junior.
Proficient in Microsoft Office Suite.
Flexible to work on global time zone
