Demo

Customer Success Lead

HireBridge
New Haven, CT Full Time
POSTED ON 1/29/2025
AVAILABLE BEFORE 3/28/2025

Compensation:

  • Starting salary of $80,000 - $90,000
  • Additional bonuses based on goals set by management

Benefits:

  • Medical, Dental, and Vision Insurance (50% employer-paid)
  • Life Insurance provided
  • Paid Time Off (starts at 2 weeks)
  • 401(k) plan

Description:
We are a leading provider of specialized surface treatment solutions for prominent clients in the aerospace and industrial sectors. We are seeking a Customer Success Manager to serve as a liaison between internal operations and customers, ensuring smooth communication, timely updates, and effective resolution of issues.

Responsibilities:

  • Serve as the main point of contact between customers and internal teams, managing inquiries related to order timelines and associated fees.
  • Provide regular updates on production schedules, maintain action item lists, and ensure commitments are met.
  • Stay informed about manufacturing processes to anticipate and address customer needs.
  • Verify pricing on incoming purchase orders against original quotes to ensure accuracy.
  • Coordinate and oversee outside service processes based on customer and specification requirements.
  • Manage scheduling for shipping and receiving operations.
  • Participate in contract reviews by verifying pricing accuracy for established accounts.
  • Conduct regular cross-departmental meetings to ensure production schedules are current and aligned.

Required Qualifications:

  • Proficiency with Microsoft Office (Word, Excel, PowerPoint, etc.).
  • Familiarity with enterprise resource planning (ERP) systems.
  • Strong oral and written communication skills.
  • Customer-focused mindset with active listening and problem-solving abilities.
  • Confident phone presence and capability to perform hands-on tasks when needed.
  • Associate or Bachelor’s degree.
  • Experience in high-precision manufacturing industries is advantageous.

Salary : $80,000 - $90,000

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