Customer Account Lifecycle Analyst

At-a-Glance:

Are you ready to build your career by joining a multi-national MedTech organization. If so, our client is hiring a Customer Account Lifecycle Analyst.

Position Type:

Contract

Hybrid (1-2 days in the office)

Required:

• Experience: 4 years.
• Knowledge: Deep professional know-how and experience.
• Masters domain.
• Transfers and applies know-how to / in various contexts.
• Solid professional judgment and problem-solving competence.
• Improves existing processes and approaches.
• All levels of experience (BS/BA in business or related field preferred).
• Experience with process improvement, digitalization, project management or similar functions.
• Analytical skills, with ability to apply problem solving techniques.
• Creativity, and critical thinking to drive continuous improvement.
• Understanding of basic accounting and finance principles.
• Ability to work with business analytics tools.
• Conduct data analysis and recommend solutions.
• Proficient with MS Office tools (Excel required.
• PowerApps (preferred).
• Strong interpersonal skills and ability to communicate and work with all organizational levels.
• Strong change management capabilities.
  
  
  

Responsibilities:

• Customer Account Lifecycle Analyst will manage a territory’s asset records for the lifecycle of the contract and/or T&M service events to ensure accurate books and records and enhance customer satisfaction.
• Own the order-to-invoice relationship with external customers for asset, service contract and T&M events.
• Will lead improvement and digitalization projects within the organization leveraging tools like Robotic Process Automation, PowerBI, and Winshuttle.
• Build relationships with internal customers such as Sales Reps, Regional Service Managers; Performance Controlling to effectively manage assigned territory.
• Collaborate with Collections department as needed to facilitate payment from customers for disputed invoices.
• Conduct and support problem research using CAPA processes and RCCA (Root Cause & Corrective Action) tools and methodologies.
• Understand IFRS rules and research booking activity to determine appropriate action to resolve discrepancies.
  
  
  

Get in Touch:

If you think you'd be a good match, submit your resume and reach out to Sachin at (862) 343-6894 to learn more.

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