Human Resources Operations Support Specialist

At-a-Glance:

Are you ready to build your career by joining an international automotive company. If so, our client is hiring a Human Resources Operations Support Specialist.

Position Type:

Contract

Onsite

Required:

• BS degree in Business, Human Resources, or other closely applicable field of study or 4 years of work experience in a Human Resources role.
• 2 years Experience:
• Experience in a customer service role.
• Using and learning various computer software and systems.
• Work experience dealing with difficult and highly emotional situations.
• Experience managing confidential data.
• Human Resources process experience preferred.
• SAP experience preferred.
• Bilingual: Spanish/English.
• 3 years:
• Communication skills both written and verbal as proven through work experience.
• Computer skills in MS Excel, MS Word, and proven ability to learn new systems as proven through work experience.
• Ability to:
• Handle a high volume of associate calls daily while maintaining a positive attitude.
• Work in a highly confidential, structured, and measurement-oriented environment.
• Basic knowledge of general human resources practices.
  
  

Responsibilities:

• Provides or coordinates administrative support for HR Operations.
• Responds accurately and timely to associate questions and inquiries about associate programs, human resources policies, and procedures.
• Interacts with associates in-person and via telephone, e-mail and electronic transmissions to answer questions and provide assistance in the completion of human resource transactions.
• Assists associates in providing appropriate documentation and paperwork as required per the applicable processes.
• Utilizes knowledge base informational software to answer associate inquiries.
• Inputs incoming questions and details (topics, outcomes) into a case management software system to be used to track the service center usage and areas that need additional information published within Plant.
• Alerts the service center supervisor when there is inconsistent, or an absence of, information in the knowledge base to answer associate questions.
• Works with subject matter experts and responds back to associates with final answer.
• Routes calls to appropriate staff and/or subject matter expert if the question cannot be closed by the HR Service Center.
• Scans/indexes HR documents.
• Performs all work in accordance with established service center targets and standards.
• Assists in training associate service center staff, as necessary.
• Utilizes emerging technology such as artificial intelligence, process automation tools, and data analytics to improve process efficiency and effectiveness.
• Meets compliance standards and completes regular audits.
• Assists with Service Awards program for the Plant.
• Provides data as requested from HR systems for internal and external reporting.
• Understands and models VPS (Value Added Production System) Principles and concepts of Standard Work.
• Adheres to 5S and Safety Standards and Principles.
• Performs other duties as assigned by management.
  
  
  

Get in Touch:

If you think you'd be a good match, submit your resume and reach out to Abhinav at (201) 478-6828to learn more.

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