IVR Business Systems Analyst

At-a-Glance:

Are you ready to build your career by joining a global financial company? If so, our client is hiring a IVR Business Systems Analyst!

Position Type:

• Contract
• Hybrid
  
  
  

Required:

• Demonstrated experience in redesigning IVR systems (for self-service on the voice channel) and leveraging AI solutions in the IVR space.
• Proven track record in leading strategic insurance programs and AI-driven transformations.
• Deep understanding of product delivery processes, actionable business intelligence, data modeling, and governance, especially within the insurance industry.
• Experience working in an AGILE environment.
• Strong analytical skills and proficiency in data modeling techniques.
• Scrum Master Certification.
• BA/BS in CS, Information Systems or Information management or Systems design.
• Ability to manage complex projects and deliver results in a fast-paced environment.
• Excellent communication and leadership abilities.
  
  
  

Nice to have:

• Deep expertise in insurance financial engines and regulatory compliance.
• Knowledge of SQL, Databases and Analytical/Reporting tools such as PowerBI/Tableau.
  
  
  

Responsibilities:

• Evaluate business processes, anticipate requirements, and uncover areas for improvement ensuring strategic alignment and operational efficiency.
• Develop actionable business intelligence and analytics to drive decision-making.
• Lead ongoing reviews of business processes and developing optimization strategies.
• Develop and implement data governance, data management, and data quality program practices and strategies.
• Model business processes for Interactive Voice Response (IVR) and implement effective solutions.
• Foster a culture of continuous improvement and excellence.
  
  
  

Get in Touch:

We want to hear from you! If you think you'd be a good match, submit your resume and reach out to Karmina at 862-658-6689 to learn more.