Service Coordinator

At-a-Glance:

Are you ready to build your career by joining an international fire and alarm protection company If so, our client is hiring a Service Coordinator.

Position Type:

• Contract
• On-Site
  
  
  

Required:

• High School Diploma or General Education Degree (GED).
• Minimum 3 years of experience performing administrative duties required within a sales or service industry and working knowledge of ERP systems preferred.
• Must possess good decision-making skills, be very organized and detail oriented.
• Must have excellent oral and written communication.
• Ability to use discretion. Problem Solving and ability to escalate matters when needed.
• Data analysis and interpretation skills.
• Speed and accuracy with attention to detail.
• Dispatching and scheduling.
• Proficient in Microsoft Office (Word, Excel & PowerPoint).
  
  
  

Responsibilities:

• Schedule appointments, dispatch technicians for service and inspections as needed to maximize tech productivity.
• Responsible for creating work orders, providing status to customer and following up with technicians.
• Confirm work order is completed and/or closed by reviewing all notes and following up on pending items.
• Complete contract paperwork and QC paperwork.
• Schedule sub-contractor work.
• Work with technicians to ensure all paperwork is completed properly within the designated time.
• Maintain appointment schedules.
• Order material and equipment.
• Receive material/equipment and issue material and equipment to technicians.
• Complete daily reports.
• Assist in coordinating activities such as scheduling, customer notification and equipment procurement.
• Conduct physical inventory.
• Act as a liaison between Sales, Project Managers and technicians.
• Other duties as assigned.
  
  
  

Get in Touch:

If you think you'd be a good match, submit your resume and reach out to Simran at 551-277-4514 to learn more.

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