Technical Support Tier 1

At-a-Glance:

Are you ready to build your career by joining a leader in smart building and infrastructure? If so, our client is hiring Technical Support Tier 1.

Position Type:

• Contract
• On-site
  
  
  

Required:

• Required Knowledge/Skills, Education, and Experience
• High School diploma or equivalent.
• Excellent communication, conflict resolution, and problem-solving skills.
• High understanding of customer satisfaction and service orientation.
• Preferred Knowledge/Skills, Education, and Experience
• Bachelor’s degree in Hardware or Software Engineering or Computer Science or equivalent related experience, is preferred.
• Proficiency with Microsoft Windows operating system and computer networking is a plus.
  
  
  

Responsibilities:

• Fields all incoming technical support requests into the Field Support department and accountable for resolving product information requests and product problem/solution requests.
• Accountable for support requests related to product information and product problems that are documented.
• May escalate more difficult support requests to Field Support Engineers.
• Logs all incoming support requests into the company call tracking system in a timely and professional manner.
• Proficient at responding, resolving, and closing 40 percent of support requests utilizing technical training and undocumented, creative solutions.
• Escalates more complex problems to Field Support Engineers.
• Complete company designated training courses for position to enhance work performance and career development
• Participates in special projects to increase the incumbent's role and technical abilities.
  
  
  

Get in Touch:

If you think you'd be a good match, submit your resume and reach out to Karmina at (862) 658-6689 to learn more.