What are the responsibilities and job description for the Operations Support position at Hired by Matrix?
Position Type:
Contract
Hybrid (3 days in office & 2 days WFH) days in office for training will be Monday-Wednesday
Required:
- Demonstrated experience identifying and addressing client needs
- Actively participating in discussions and meetings
- Support a positive environment by balancing workloads while meeting client expectations.
- Providing candid, meaningful feedback in a timely manner and keeping management informed of progress and issues.
- Ability to effectively present information and respond to questions from business areas, managers and clients.
- Strong interpersonal and communication skills with the ability to establish excellent working relationships with internal business areas and clients.
- Project management capabilities.
- Strong critical thinking, organizational, and problem-solving skills.
- Considerable technical skills, large data management processing, and MS Excel experience.
Responsibilities:
- Respond to and coordinate with clients/business areas in regarding returned mail inquiries
- Respond to internal and external inquiries and ensure maintenance of SLAs
- Work with clients or internal stakeholders as information is required or requested
- Support the reconciling of unclaimed assets as needed
- Work on assigned projects on an as-needed basis to support Escheatment Operations
- Identify and escalate potential process anomalies to management in a timely manner
Salary : $21
