What are the responsibilities and job description for the Bilingual Patient Services Representative position at Hiregy?
Patient Services Representative
Location : Brandon, FL – This position is onsite
Some roles may request coverage at other locations
Pay : $18.00 per hour
Type : Contract
Schedule : To be determined, alternating Saturdays may be required
Job description :
Assist with urinalysis.
Provide administrative support to the Program Director and clinical staff.
Meet with adult patients and guardians of adolescent patients to review their benefits and make fee agreements.
Ensure that all government documentation is collected and uploaded to patient’s electronic health record in Welligent timely (no later than EOD on date of assessment).
Contact insurance companies to verify eligibility and obtain initial authorizations for coverage, including Medicaid coverage.
Record coverage details in Welligent.
Assist patients with enrollment and admission forms.
Collect fees and copayments from patients or guardians at the time of services.
Communicate as needed with other staff regarding patient benefits.
Maintain organized filing systems and reception area.
Enroll patients in Company system of care.
Provide excellent customer service to patients and others who call or visit the facility.
Schedule initial and recurring client appointments.
Master Welligent EMR for scheduling and other administrative tasks as directed.
Use good judgment in assisting callers and visitors.
Answer and forward incoming calls and document, via email, clear and complete messages for unavailable staff.
Receive mail and deliveries.
Generate and analyze reports for front end operation daily / weekly.
Proactively address possible scheduling conflicts.
Attend staff meetings and required trainings.
Assist in lab coverage, performing UAs, as needed.
Demonstrate proficiency in Company's electronic health record system (Welligent) sufficient to fulfill the duties required by this position
Perform other duties as assigned.
Nice to have :
Nursing home experience
Healthcare background
Bilingual : Spanish / English
Requirements :
Must have an administrative background (front desk, billing, insurance, etc.)
Uniform requirement : Must be able to purchase navy scrubs
High school diploma or equivalent
Background check required – Level II
Drug screening required
Salary : $18
