What are the responsibilities and job description for the Customer Service Representative position at Hiregy?
JOB ID 21714 – Customer Service Representative
Location : Port Richey, 34668 – This position is onsite
Pay : $21.00 per hour
Type : Contract to hire
Schedule : M-F, 8 : 00 AM to 5 : 00 PM EST
Job description :
Enter and confirm customer orders for assigned portfolio, ensuring accuracy and timely processing in appropriate systems.
Serve as the primary point of contact for assigned customers, handling all inquiries, orders, and support requests with professionalism.
Manage order processes, provide timely updates to internal and external customers, and ensure smooth communication with cross-functional teams.
Foster customer relationships, driving loyalty by addressing concerns, managing expectations, and recommending improvements to service delivery.
Prioritize and resolve customer issues independently, maintaining high standards, meeting performance metrics, and contributing to project success.
What does success look like?
Week 1 : On time, polished, professional.
30 Days : Show that you are learning products, you still will not know all of the products.
60 Days : Should start to feel comfortable on the phones.
90 Days : Still learning, but understand the processes and products.
Nice to have : Manufacturing
MS Excel : Pivot tables, V-lookup
Requirements :
Must have (2) years of related experience in a B2B environment
Must be proficient with MS Excel and MS PowerPoint
High school diploma or equivalent
Background check required
Drug screening required
Salary : $21
