What are the responsibilities and job description for the Outreach Coordinator - Medical Records Retrieval position at Hiregy?
Outreach Coordinator (Medical Records Retrieval)
Location : Remote, must live in an approved work location
Pay : $16
Training schedule : M-F, 10 : 00 AM - 6 : 30 PM EST
Regular schedule : M-F, 8 : 30 AM - 5 : 00 PM EST
Type : Contract (long term, no end date)
Hiregy benefits are available during the contract period
Start date : 1 / 27 / 2025
Job duties :
Responsible for contacting and scheduling provider offices using various retrieval methods including mail, fax, electronic, and field as well as recording detailed documentation of all outreaches
Scheduling and coordinating with field retrieval technicians to ensure medical record appointments are completed as efficiently as possible
Communicate effectively with onshore and offshore team members
Provide support and education to provider offices to ensure efficient retrieval of medical records
Maintain a high call productivity volume to ensure project deadlines are met.
Requirements :
No previous commitments
MUST have ethernet connection in designated workspace
MUST have at least 1 year of related customer service experience, overcoming objections, outbound calling, etc.
MUST be able to make 60 outbound calls minimum a day, be persuasive and able to move the call along to get the medical records person to commit to giving us the records
Able to be organized to follow back up to make sure they get the records
Background check required
Drug screening required
Employment and education verification required
High school diploma required
Career outlook :
Gain experience working for a global organization!
Voted one of the 500 fastest growing companies, they anticipate they will grow 3x their size and they promote from within
Work with the largest premium brands such as : Anthem, BCBS, United, Humana
Gain experience in / with healthcare technology
This company prides themselves on using the best technology and tools available, build your resume and gain experience with programs such as Salesforce
Gain experience with a progressive organization : The future of healthcare is in-home! This company's solutions support the direction healthcare is moving in and their services are relevant for future years to come
Expect to cross-train, you will gain experience in many areas including : Virtual doctor’s visits, business-to-business medical records retrieval, heath risk assessments, etc.
Keywords : Customer service, outreach, call center, medical records, medical terminology, healthcare, doctors
Salary : $16
