What are the responsibilities and job description for the Customer Service Representative position at Hireio Inc.?
Responsibilities
- Answering customer inquiries by phone, email, or other channels
- Addressing customer questions about products and services
- Resolving customer complaints
- Providing support with technical issues, product use, and troubleshooting
- Processing orders, cancellations, and returns
Skills
- Active listening: Giving your full attention to the customer, including their words, tone, and body language
- Empathy: Showing understanding and concern for the customer
- Communication skills: Using clear, persuasive language
- Product knowledge: Understanding the company's products and services
- Problem-solving: Finding solutions to customer issues
- Patience: Remaining calm and understanding
- Adaptability: Being able to adjust to different situations
Job Type: Full-time
Pay: $50,000.00 - $65,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
- Work from home
Shift:
- Morning shift
Experience:
- Customer Service Representative: 3 years (Required)
- Manufacturing industry: 1 year (Preferred)
Ability to Commute:
- North Easton, MA 02356 (Preferred)
Ability to Relocate:
- North Easton, MA 02356: Relocate before starting work (Preferred)
Work Location: In person
Salary : $50,000 - $65,000
