Program Manager

Role: Program Manager

Location: On-site at House Office Buildings and Facilities in the Metro Washington, DC area and Northern Virginia (On-site)

Duration: 12 Months Contract

Job Summary: The Program Manager serves as the primary point of contact for the contractor s administrative and oversight responsibilities under the Enterprise Operations Staff Augmentation contract. This role ensures the effective management, coordination, and delivery of staff augmentation services to support the U.S. House of Representatives Enterprise Operations (EO), including the Enterprise Data Storage Systems (EDSS) and Enterprise Technology Systems (ETS) sub-elements. The Program Manager is responsible for monitoring staff performance, ensuring compliance with contract requirements, and facilitating communication between the contractor s team and House representatives. This position demands strong leadership, organizational, and communication skills to manage a diverse technical workforce and meet the House s operational and strategic IT objectives.

Key Responsibilities: The Program Manager s responsibilities include:

1. Staff Oversight and Performance Monitoring:

• Supervise and monitor the performance of contractor personnel, including Storage Systems Engineers, Senior Storage Systems Engineers, Technical Project Leads, Systems Engineers, and Senior Systems Engineers, to ensure they meet the qualifications, deliverables, and performance standards.
• Implement a personnel performance monitoring system to track individual and team contributions, ensuring alignment with the House s quality standards and operational needs.
• Coordinate with the House Contracting Officer s Representative (COR) to address performance issues and ensure staff compliance with contract terms.

2. Administrative Management:

• Serve as the contractor s authorized representative for administrative functions, including handling staffing logistics, contract compliance, and reporting.
• Maintain and update records related to staff assignments, hours worked, and project deliverables, ensuring accurate tracking of the burn rate (hours/dollars burned per staff member) as required in the Weekly Status Report.
• Manage recruitment, retention, and replacement of personnel to maintain a qualified workforce throughout the contract s base period and option periods.

3. Project Coordination and Reporting:

• Oversee the delivery of tasks and deliverables outlined in the Statement of Work, ensuring timely completion and adherence to the contract s scope.
• Prepare and submit a Weekly Status Report to the HIR Project Manager, detailing the time frame covered, tasks completed/in progress, percent complete, tasks planned for the next period, burn rate, issues requiring resolution, and knowledge transfer activities.
• Collaborate with the Technical Project Lead to align staff efforts with multi-month project plans and organizational roadmaps.

4. Communication and Stakeholder Engagement:

• Act as the primary liaison between the contractor s team and House staff, including the COR, HIR Project Manager, and other stakeholders.
• Facilitate effective communication, both orally and in writing, with senior House staff, system owners, and technical/non-technical users to ensure clarity of expectations and updates.
• Participate in contract status and review meetings, post-award conferences, and issue resolution discussions as required.

5. Compliance and Quality Assurance:

• Ensure all contractor personnel adhere to House standards, policies, and procedures, including security requirements, background checks, and workplace rights training.
• Support the development and implementation of the contractor s Quality Assurance Plan (QAP), ensuring personnel meet the requirements and deliverables.
• Address deficiencies identified in quality assurance reviews and implement corrective actions within specified timeframes.

6. Contract Management Support:

• Assist in tracking the Period of Performance (base period of 12 months, with four 12-month option periods) and ensure staffing aligns with the negotiated rates.
• Manage invoicing and expense reporting, including travel reimbursements, in coordination with the COR.
• Respond to House requests for modifications, terminations, or extensions of the contract term.

Qualifications:
Education and Experience:

• Bachelor s degree in computer science, Engineering, Information Systems, Information Technology, Business Administration, or a similar relevant field, OR equivalent experience ( 5 years in a managerial or technical oversight role).
• Minimum of 5-10 years of experience managing IT projects or staff augmentation contracts, preferably in a government or legislative environment.
• Prefer to have work experience with House of Representatives.

Citizenship and Security Clearance:

4.1, C.5.2).
• Ability to obtain a favourable determination from the House Background Investigation and secure/maintain Federal Government security clearances as deemed appropriate by management.

Skills and Abilities:

• Leadership and Management: Proven ability to recruit, manage, and retain a technical workforce, with a demonstrated methodology for staffing and performance monitoring.
• Communication: Excellent interpersonal and communication skills (written and verbal) to interact effectively with House staff, including senior leadership, technical teams, and non-technical users.
• Technical Familiarity: Understanding of IT infrastructure, storage systems, virtualization, and project management technologies referenced in the SOW (e.g., SAN/NAS storage, VMware, Kubernetes, Microsoft Office tools) to oversee staff effectively.
• Organizational Skills: Excellent time management and organizational skills to handle multiple simultaneous and changing priorities in a high-pressure environment.
• Software Proficiency: Experience with project management software (e.g., Microsoft Project, ClickUp, Asana), Microsoft Office Suite (Word, Excel, PowerPoint, Visio), and reporting tools.
• Problem-Solving: Ability to identify issues, propose solutions, and work with the COR to resolve contract performance problems.

Certifications (Preferred):

• Project Management Professional (PMP) or equivalent certification is a plus.
• Certifications in ITIL, storage technologies, or related fields may enhance candidacy but are not mandatory.