What are the responsibilities and job description for the ServiceNow Technical Lead position at Hirekeyz?
Job Details
Role: ServiceNow Technical Lead
Location: Saint Paul, MN or Hartford, CT
Job Type: Contract
Job Description:
Technical Skills Primary
- Hands on experience in implementing ITSM FSO CSM
- Client and Server APIs i e GlideDialogWindow GlideForm GlideAggregate GlideRecord etc
- Validate requirements and highlight discrepancies
- Design solution and suggest technical best practices
- Provide domain architecture and the technical aspects of the project
- End to end guidance and review of FSO Implementation customization in ServiceNow
- Participate in requirement gathering meetings and provide inputs to the developers based on the requirements
- Technical Skills Secondary Nice to have NOT MANDATORY
- Ensure information is accurate and feasible
Soft Skills
- As this is an onsite role must have strong written and oral communication skills
- Insurance Domain Knowledge
- Strong ability to work with client stakeholders
- Requirement Review and Work Effort Estimation
Certifications
- ServiceNow Administration certification
- ServiceNow Implementation Specialist Certification FSO ITSM various tracks
- ServiceNow Master Architect Certification optional
Mandatory Skills :
- ServiceNow FSO
- ServiceNow ITSM
- CSM
- Integration
- Technical lead
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